Open to opportunities

Allison Ewelllindley

@allisonewelllindley

Message

Experienced patient coordinator dedicated to enhancing client satisfaction.

United States

Message

What I'm looking for

I am looking for a role that values customer service excellence and offers opportunities for growth.

I am a dedicated Members Consultant with six years of diverse experience across the healthcare, bridal, and event industries. My journey has been marked by a commitment to enhancing client satisfaction and streamlining operations. I possess strong skills in conflict resolution, customer retention, and team collaboration, which have enabled me to improve workflow efficiency and communication in every role I undertake.

Currently, as a Patient Coordinator at Back to Work Physical Therapy, I create and manage patient charts, ensuring data accuracy and compliance. My efforts in verifying insurance eligibility and completing authorization requests have significantly improved patient processing efficiency. I aspire to leverage my expertise in customer service and organizational skills to drive innovative solutions and achieve exceptional results in future roles.

Experience

Work history, roles, and key accomplishments

Current

Patient Coordinator

Current

Back to Work Physical Therapy

Jan 2024 - Present (1 year 8 months)

Created and managed patient charts, ensuring data accuracy and compliance. Verified insurance eligibility and completed authorization requests, improving patient processing efficiency and approval turnaround. Provided excellent phone etiquette and customer service, boosting client satisfaction, and scheduled appointments, optimizing clinic workflow and reducing wait times.

Medical Scheduling Patient Charting Insurance Verification Customer Service Workflow Optimization

Bridal Stylist

CC's Bridal Boutique

Jan 2022 - Jan 2024 (2 years)

Coordinated bridal appointments, enhancing client satisfaction and boosting positive feedback. Maintained showroom organization, ensuring seamless operations. Led checkout processes, improving transaction efficiency.

Showroom Organization Customer Service

Members Consultant

Purdue Federal Credit Union

Jan 2019 - Jan 2021 (2 years)

Provided exceptional member service, fostering trust and satisfaction, leading to increased member retention. Streamlined loan application processes, enhancing approval efficiency and ensuring timely funding for members. Maintained accurate records of member transactions, ensuring compliance with regulations and contributing to financial integrity.

Member Services Loan Processing Record keeping Customer Retention

Education

Degrees, certifications, and relevant coursework

Ball State University & Purdue University

Some College, English Education & Professional Writing

Studied English Education and Professional Writing. Gained foundational knowledge in language arts and composition, preparing for diverse communication roles.