Open to opportunities

Victoria Courtney

@victoriacourtney

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Compassionate Patient Care Coordinator dedicated to patient-centered healthcare.

United States

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What I'm looking for

I am seeking a role in a supportive healthcare environment where I can continue to enhance patient care and contribute to a team-focused culture.

I am a compassionate and detail-oriented Patient Care Coordinator with years of experience in delivering seamless, patient-centered care. My journey in healthcare has equipped me with the skills to manage patient appointments, medical records, and follow-ups, ensuring continuity of care for individuals and families. I pride myself on being the primary liaison between patients and healthcare providers, offering compassionate support and clear communication to optimize office efficiency and enhance patient satisfaction.

In my current role at Davidson Family Medicine, I coordinate and schedule patient appointments, manage patient records while maintaining HIPAA compliance, and verify insurance eligibility. My previous experience as a Medical Assistant at Foot and Ankle Associates allowed me to deliver comprehensive administrative support, enhancing workflow efficiency and patient care delivery. I have a strong background in assisting with therapeutic exercises as an Occupational Therapy Assistant, where I collaborated with interdisciplinary healthcare teams to ensure personalized care plans.

Experience

Work history, roles, and key accomplishments

Current

Patient Care Coordinator

Current

Davidson Family Medicine

Jan 2023 - Present (2 years 6 months)

Coordinated and scheduled patient appointments, ensuring efficient workflow and timely access to care. Served as the primary liaison between patients and healthcare providers, managing patient records and documentation while ensuring HIPAA compliance.

Scheduling HIPAA Care Coordination Administrative Support

Sales Manager

Carter’s Inc.

Dec 2021 - May 2023 (1 year 5 months)

Led and inspired a high-performing sales team to consistently meet and exceed sales targets, fostering a results-driven culture. Accurately processed financial transactions and resolved customer concerns with professionalism and empathy.

Sales Management Team Leadership Customer Service Conflict Resolution Sales Targets

Medical Assistant

Foot and Ankle Associates

Jul 2022 - Jan 2023 (6 months)

Delivered comprehensive administrative support to physicians, enhancing workflow efficiency and patient care delivery. Accurately managed and updated patient records while maintaining strict confidentiality and compliance with healthcare standards.

Administrative Support Confidentiality

Occupational Therapy Assistant

Adaptive Rehabilitation

Aug 2017 - Sep 2021 (4 years 1 month)

Assisted patients with therapeutic exercises, adaptive techniques, and mobility strategies to support rehabilitation goals and promote independence. Monitored and documented patient progress, collaborating with interdisciplinary healthcare teams to ensure personalized and effective care plans.

Therapeutic Exercises Patient Rehabilitation Documentation