Madie Belviy
@madiebelviy
Dedicated customer service expert with a passion for client satisfaction.
What I'm looking for
My name is Madeline Belviy, and I am a HIPAA Compliance Specialist with over six years of dedicated customer service experience. I thrive in high-pressure environments and have a proven track record of delivering exceptional customer support. My expertise lies in multitasking, prioritization, and maintaining exemplary attendance and reliability. I have consistently achieved a remarkable 95% positive customer survey feedback, showcasing my commitment to customer satisfaction.
Throughout my career, I have honed my technical support skills, ensuring seamless customer experiences across various platforms. I have worked with renowned companies such as Support.com, Walmart.com, iQor, and Zotec Partners, where I have spearheaded customer-centric strategies and enhanced service quality. My adeptness in CRM systems, along with my proficiency in various operating systems, allows me to provide optimal assistance to clients, ensuring they receive the utmost care and support.
I am passionate about utilizing my skills to elevate customer experiences and am eager to secure a meaningful career that aligns with my expertise. I believe in the power of effective communication and meticulous organization to drive customer satisfaction and loyalty.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Zotec Partners
Jan 2020 - Present (5 years 5 months)
Applied exceptional customer service skills, ensuring clients received the utmost care and support. Utilized strong communication and problem-solving abilities to provide optimal customer assistance.
Customer Service Specialist
iQor
Jan 2020 - Present (5 years 5 months)
Spearheaded customer-centric strategies, enhancing overall service quality and satisfaction. Achieved impressive 95% positive customer survey feedback and consistently exceeded call speed metrics.
Technical Support Specialist
Support.com
Jan 2017 - Dec 2020 (3 years 11 months)
Maintained top-notch customer service standards in a high-pressure technical support environment. Provided exceptional customer assistance, ensuring a seamless experience for clients.
Customer Service Representative
Walmart.com
Jan 2013 - Dec 2019 (6 years 11 months)
Delivered excellent customer service in a dynamic retail setting, enhancing customer satisfaction. Championed customer satisfaction and managed customer information for superior service delivery.
Education
Degrees, certifications, and relevant coursework
New Albany High School
High School Diploma, General Studies
Grade: 4.5
Completed high school studies. Focused on general academic subjects to prepare for further education.
Availability
Location
Authorized to work in
Job categories
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