Open to opportunities

Madhushani Karandeniya

@madhushanikarandeniy

Customer service and sea export logistics professional focused on smooth documentation, bookings, and reliable customer support.

Romania

Message

What I'm looking for

I’m looking for a role where I can combine customer support with ocean export logistics—handling documentation, bookings, and smooth shipment coordination—while improving processes and delivering accurate, dependable results for clients and teams.

I’m an enthusiastic, self-motivated professional who brings reliability, responsibility, and smart working to customer-facing and logistics roles. I focus on delivering accurate service through clean, well-organized processes and clear communication with customers and teams.

In sea export forwarding and documentation, I handle export tender and shipment operations, coordinate bookings and container reservations, negotiate rates, and ensure compliance with logistics regulations. I also prepare and review export documentation to prevent delays and penalties, liaise with shipping lines and forwarders, and support customs clearance by responding to inquiries.

Across my experience, I’ve tracked performance, managed inventory and reporting, and continuously evaluated new technologies and processes to improve logistics operations. Whether it’s customer inquiries, order processing, or export documentation accuracy, I aim to ensure smooth operations and an excellent customer experience.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Person

Current

Gioelia Cremeria

Jul 2024 - Present (1 year 11 months)

Prepared and produced ice cream while providing customer service, cash handling, and order processing. Maintained cleanliness and hygiene standards and collaborated with the team to support daily operations.

Ice Cream Preparation Customer Service Cash Handling Order Processing Food Hygiene Team Collaboration

Sea Export Forwarding Associate

DSV Global Transport and Logistics

Jan 2022 - Jan 2024 (2 years)

Handled FCL/LCL export tender nominations and freehand inquiries, coordinating bookings with main lines and co-loaders. Managed logistics coordination, documentation flow to customers/agents, inventory tracking, and logistics performance monitoring while supporting vendor relationships and rate negotiations.

FCL LCL Booking Coordination Container Reservation Logistics Compliance Shipment Documentation Flow vendor relationship management Team Coordination

Documentation Executive

World Trade Shipping

Jan 2021 - Dec 2021 (11 months)

Prepared and reviewed export documentation including commercial invoices, packing lists, certificates of origin, and bills of lading. Coordinated with shipping lines and freight forwarders and supported customs clearance by ensuring documents met legal and regulatory requirements and resolving documentation issues.

Commercial Invoices Certificates Of Origin Bills Of Lading Handling Regulatory Compliance Customs Clearance Support Shipping Line Liaison

Customer Service Executive

CWT Globelink Colombo

Apr 2016 - Dec 2020 (4 years 8 months)

Managed customer inquiries related to export shipments and arranged release orders, BL, and VGM on time. Coordinated with shipping lines for booking space, schedules, rate negotiations, tracking, documentation requirements, and rerouting due to port congestion to ensure smooth delivery.

Export Shipment Customer Support BL VGM Handling Shipment Tracking Rate Negotiation Support Port Congestion Rerouting

Education

Degrees, certifications, and relevant coursework

University of the Visual and Performing Arts

Bachelor of Performing Arts, Performing Arts

2013 - 2018

Activities and societies: Training Teacher concurrent with university studies; taught dancing, arts, and history to Grade 1–5 (ages 6–10); planned curriculum-aligned lesson plans; assessed student performance and provided feedback.

Earned a Bachelor degree in Performing Arts at the University of the Visual and Performing Arts from 2013 to 2018. Completed concurrent teacher training and delivered lessons in dancing, arts, and history to Grade 1–5 students.