Open to opportunities

Madhur Vir

@madhurvir

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Appointment setter with 13+ years driving qualified leads, follow-ups, and sales conversions remotely.

India

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What I'm looking for

I’m looking for remote opportunities where I can set qualified appointments, re-engage leads, and support business growth using CRM-driven follow-ups, consultative selling, and strong cross-cultural communication.

I’m a results-driven sales and customer engagement professional with 13+ years of experience across roofing, real estate, SaaS, IT consulting, and international project coordination. I specialize in appointment setting, re-engaging stale leads, and managing client relationships in remote, cross-cultural environments.

In my most recent role at FRS Roofing Inc., I acted as a dedicated appointment setter and helped improve appointment conversion rates by 25% through targeted re-engagement strategies and consistent follow-up systems. I’m strong with cold outreach, qualifying leads by phone and email, and handling objections using knowledge of US roofing sales cycles and insurance claim processes.

Previously, as a Real Estate Agent at EXP Realty, I managed end-to-end residential and commercial property transactions and recruited and onboarded 50+ agents into the U.S. downline through networking and persuasive outreach. I maintained pipeline records using KVCore and HubSpot CRMs to keep prospect tracking and follow-up organized.

I also bring consultative selling experience from GetEmail.io and business deal execution from Hitechsoft Consultancy, where I managed complex contract negotiations and closed new business deals across the US market. I work with a customer-first mindset, and I’m at my best when I can combine structured CRM follow-up with persuasive communication and solution selling.

Experience

Work history, roles, and key accomplishments

Customer Engagement Specialist

FRS Roofing Inc.

May 2023 - Sep 2025 (2 years 4 months)

Served as a dedicated appointment setter, qualifying homeowners by phone and email and booking roofing-estimate sessions to keep a full sales pipeline. Re-engaged non-converting leads with targeted follow-up sequences, improving appointment conversion rates by 25%.

Appointment Setting Lead Qualification Sales Pipeline Management Objection Handling US Roofing Sales Cycles Remote Collaboration

Real Estate Agent

EXP Realty

Jul 2020 - Jan 2025 (4 years 6 months)

Managed end-to-end residential and commercial property transactions from lead generation through deal closure, supporting both sellers and buyers through the process. Recruited and onboarded 50+ agents into EXP Realty’s U.S. downline and maintained pipeline records in KVCore and HubSpot.

Lead Generation Transaction Coordination Property Marketing KVCore HubSpot Stakeholder Management

Customer Service / Sales Executive

GetEmail.io

Jul 2019 - May 2020 (10 months)

Converted free users to paid premium SaaS subscriptions by educating customers via phone, email, and live chat. Resolved support tickets promptly, identified upsell opportunities during support interactions, and supported monthly revenue targets.

Consultative Selling Customer Support Live Chat Support Phone Email Chat Support Upselling Customer Retention Revenue Targets

Executive Virtual Assistant

New Era Real Estate Investments

Oct 2018 - Apr 2019 (6 months)

Provided executive support by managing the CEO’s daily expense tracking for accurate financial reporting and maintaining detailed records. Supported real estate operations through calendar management, lead generation, email marketing newsletters, document and contract preparation, and website content updates.

Business Support Expense Reporting Calendar Management Email Marketing document preparation Contract Support Lead Generation Data Entry

Senior Business Development Executive

Hitechsoft Consultancy Pvt. Ltd.

Jan 2016 - Sep 2018 (2 years 8 months)

Developed and maintained vendor and client relationships across the U.S. market, driving long-term retention and new opportunities. Built and executed a client referral program, managed contract negotiations, and collaborated with internal product and delivery teams to tailor solutions to client needs.

Contract Negotiation Referral Programs Client Relationship Management Vendor Relations Solution Selling Stakeholder Management Business Communication Remote Collaboration

Project Coordinator

iSpiice

Apr 2013 - Dec 2015 (2 years 8 months)

Coordinated travel arrangements and logistics for international volunteers arriving from multiple countries. Managed project expenses and budgets and facilitated connections between volunteers and local educational institutes to support community development programs.

Travel Logistics Budgeting Project Coordination Operational Support Cross Cultural Communication

Google AdWords Recovery Executive

Aeren IT Solutions Pvt. Ltd.

Mar 2011 - Feb 2013 (1 year 11 months)

Conducted high-volume cold calls to Australian clients to recover due payments on credit card accounts and tracked call outcomes and account statuses. Produced detailed recovery reports to analyze recovery rates and performance by account and call result.

Cold Calling Payment Recovery Negotiation Call Outcome Tracking Recovery Rate Reporting