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Imna Jamir

@imnajamir

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Customer service and operations professional who managed CRM pipelines at Stick2Earn and coordinated property repairs.

India

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At Stick2Earn, I managed the client pipeline for a Canadian-based media company, coordinating outreach, follow-up, onboarding, and performance reporting across international accounts. I also maintained CRM records and developed follow-up campaigns by email, phone, and LinkedIn.

At FullOnRestaurant, I supported restaurant and real estate operations, coordinating appliance installation and repairs, electrical and plumbing maintenance, and general property upkeep. I worked with contractors and technicians to arrange service visits and follow maintenance issues through completion.

At SenInfosoftPvtLtd, I supported US-based customers through inbound calls and live chats, documenting cases and coordinating with fulfillment and technical teams to resolve issues. I also trained new hires on CRM data entry, secure client records, and compliance protocols.

Experience

Work history, roles, and key accomplishments

CRM Manager

Stick2Earn

Apr 2025 - May 2026 (1 year 1 month)

Managed end-to-end client pipeline for a Canadian-based media company, overseeing outreach, follow-up, onboarding, and performance reporting. Conducted high-volume outbound calling and maintained CRM records to support sales targets.

CRM Salesforce HubSpot Zendesk Google Workspace Excel Outbound Calling Lead Qualification Pipeline Management Multi Channel Follow Ups Email Marketing LinkedIn Outreach

Freelance Sales Consultant

EPOS Direct

May 2024 - Dec 2024 (7 months)

Conducted outbound sales outreach to UK-based business owners, identifying client needs and guiding prospects through the buying process. Simplified complex EPOS product information and managed leads to support deal closure.

Outbound Sales Lead Generation Consultative Selling Objection Handling Pipeline Management CRM Communication Skills

Appointment Setter

City Wide Facility Solutions

Mar 2021 - Jan 2023 (1 year 10 months)

Supported high-volume outreach and appointment campaigns using Salesforce CRM and structured call workflows. Monitored KPIs, tracked conversion rates, and adjusted call approaches to maintain target output.

Salesforce CRM Appointment Setting Outbound Calling KPI Tracking Data Entry Scheduling SLA Management

Customer Relations Manager & Real Estate Administrative Assistant

FullOn Restaurant

Jan 2013 - Dec 2020 (7 years 11 months)

Provided executive and administrative support across restaurant and real estate operations, managing property maintenance, contractor coordination, and customer concerns. Managed social media presence and maintained maintenance records.

Administrative Support Property Management Maintenance Coordination Contractor Management Client Relations Social Media Management Record keeping Scheduling

Customer Service Executive

Sen Infosoft Pvt Ltd

Oct 2009 - Nov 2011 (2 years 1 month)

Provided solution-oriented support to US-based customers via inbound calls and live chats, handling transactions, accounts, and product navigation. Trained new hires on CRM data entry and compliance protocols.

Customer Support Inbound Calls Live Chat CRM Documentation Escalation Handling Training Compliance