Madhu Deekonda
@madhudeekonda
I manage healthcare client lifecycles, retention, escalations, and high-performing operations teams.
IndiaWhat I'm looking for
At Anvayaa Kin Care, I manage end-to-end healthcare client lifecycles for 50+ clients each month, from onboarding and CRM data maintenance to L1 query resolution, escalations, and client engagement. I've maintained an 80% average monthly client retention rate through proactive follow-ups and churn-prevention strategies.
I lead and mentor a team of 20+ associates, monitor KRAs and KPIs, run training programs, and improve service quality through CSAT feedback, documentation, and cross-functional collaboration with IT and internal teams.
Experience
Work history, roles, and key accomplishments
Senior Associate
Anvayaa Kin Care
Jan 2022 - Present (4 years 9 months)
Managed end-to-end client lifecycle for 50+ clients per month, including onboarding, data maintenance, and CRM updates. Led and mentored a team of 20+ associates, achieving an 80% average monthly client retention rate.
Education
Degrees, certifications, and relevant coursework
Acharya University
Bachelor of Commerce, Commerce
2019 - 2022
Pursued a Bachelor of Commerce degree from Acharya University, Nizamabad, from April 2019 to May 2022.
Kakatiya Institutions
Intermediate, General Studies
Completed intermediate education at Kakatiya Institutions, Nizamabad, in 2019.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Interested in hiring Madhu?
You can contact Madhu and 90k+ other talented remote workers on Himalayas.
Message MadhuGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
