Open to opportunities

Shiksha Singh

@shikshasingh

Early-career Customer Success professional owning onboarding, issue resolution, and renewals across SaaS health-tech and EdTech.

India

Message

What I'm looking for

I’m looking for a Customer Success role with high ownership, where I can drive onboarding success, resolve issues end-to-end, prevent churn, and build knowledge that helps customers self-serve. I want to close the customer-to-product loop in a KPI-driven team.

I’m an early-career Customer Success professional with SaaS experience across health-tech and EdTech platforms. I own customer relationships end-to-end—from onboarding and issue resolution to retention and renewal—so outcomes don’t stop at the first touch.

In my roles, I onboard new users, walk them through core features, and follow up proactively to ensure successful activation and reduce early churn. I also maintain accurate CRM records and interaction logs to ensure clean handoffs and no dropped threads across touchpoints.

I’m strongest at turning support patterns into product feedback and helping customers self-serve through clear documentation and help content. I thrive in high-ownership environments where Customer Success is the backbone—not a side function—and I enjoy working in structured, KPI-driven retention settings.

Experience

Work history, roles, and key accomplishments

Current

Customer Success Associate

Current

Checkup Care

Mar 2026 - Present (4 months)

Served as the first point of contact for customers on a SaaS health-tech platform, handling product queries and troubleshooting to drive outcomes from first touch to resolution. Onboarded new users, supported successful activation to reduce early churn, and created internal documentation from recurring support patterns.

Customer Onboarding Customer Support Issue Resolution Troubleshooting Activation Churn Prevention CRM Hygiene CS–Product Feedback Cycles

Renewals & Account Manager

Bhanzu

Jan 2026 - May 2026 (4 months)

Managed end-to-end renewal cycles for US-based customers in an international shift, using consultative conversations and a revenue retention approach. Handled objections, maintained renewal pipelines and CRM records, and coordinated with internal teams within a KPI-driven environment focused on retention, revenue, and customer satisfaction.

Customer Renewals Account Management Revenue Retention Objection Handling Cross functional Coordination Revenue CSAT

Inside Sales Executive

Eka.Care

May 2025 - Sep 2025 (4 months)

Onboarded doctors and clinics onto a digital health-tech SaaS via high-volume consultative outreach, converting cold leads into active users. Managed the full lead lifecycle in Trello, tracking call outcomes and follow-up sequences, and relayed structured feedback on onboarding friction to product and support teams while monitoring daily conversion and productivity KPIs.

Inside Sales Lead Management Lead Conversion Trello Product Support and Feedback Loops Follow up