Open to opportunities

Ebra Nadir

@ebranadir

Message

I scale customer operations, retention, and CRM adoption across healthtech platforms.

India

Message

What I'm looking for

I'm seeking a customer success or business operations role in SaaS or technology where I can combine client management, process improvement, CRM adoption, and product partnership to drive product adoption and stronger client outcomes.

I've led client operations across Nila Cares, Samarth Care, SAAOL Heart Center, and Tattvan E Clinics, improving customer outcomes through CRM rollouts, workflow design, escalation management, and product collaboration. At Samarth Care, I directed a 300+ member organization serving 600+ clients globally while maintaining CSAT above 95%.

At Nila Cares, I partnered with Product and Engineering on a Care Manager App and an AI-powered workflow automation tool, while building a 10-person team across 10 cities. I bring hands-on experience in renewals, upsells, KPI/SLA governance, client onboarding, and scaling technology-enabled operations across healthcare and SaaS environments.

Experience

Work history, roles, and key accomplishments

Current

Client Operations & Business Operations Leader

Current

Nila Cares

Sep 2025 - Present (1 year)

Led client operations and business operations for an eldercare technology platform, partnering with product and engineering teams to build and roll out technology tools. Managed escalations, renewals, and upsell conversations while building and leading a pan-India team.