Asawari Thosar
@asawarithosar
I lead non-voice Customer Success Operations, building CRM workflows and MIS reporting for measurable impact.
IndiaWhat I'm looking for
I bring 6+ years of end-to-end Customer Success and Operations experience in D2C health and e-commerce, with a strong non-voice focus through email, WhatsApp, and CRM tools. I manage 100+ active customer accounts by owning onboarding, progress tracking, milestone documentation, and consent management—consistently maintaining zero data-gap months across tracked cohorts.
I’m known for converting operational chaos into structured, trackable systems: I built monthly MIS trackers, reduced reporting turnaround by ~30% through standardized data structures, and improved follow-up closures by ~40% with structured WhatsApp sequences. I also support brand and marketing by converting 25–30 satisfied customers per quarter into success story assets, while mentoring junior team members on CRM data hygiene, SOP adherence, and quality standards.
Experience
Work history, roles, and key accomplishments
Customer Success Manager
Traya Health
Oct 2023 - Mar 2026 (2 years 5 months)
Owned end-to-end CRM lifecycle for 100+ active customer accounts, achieving zero data-gap months and reducing MIS reporting turnaround by ~30% through standardized data structures. Built milestone-based outreach that converted 25–30 customers per quarter into brand testimonials and improved WhatsApp follow-up completion by ~40%.
Senior Customer Care Executive
Coutloot
Jan 2019 - Jan 2023 (4 years)
Managed 80–100 customer tickets per day, maintaining SLA adherence above 95% over a 4-year tenure while resolving NDR and RTO cases via written coordination with logistics. Promoted to Acting Team Leader, leading a 10-member inbound support team and implementing SOP updates to improve first-response times for recurring issue types.
Education
Degrees, certifications, and relevant coursework
Maharashtra State Board
H.S.C
Completed H.S.C from the Maharashtra State Board (year not provided).
Pune University
Bachelor of Computer Science, Computer Science
Completed a Bachelor of Computer Science from Pune University (2019).
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Job categories
Skills
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