At Northwestern Mutual, I build RAG and multi-agent assistants that help advisor-support teams answer policy questions and complete routine service requests. My work cut call-handle time by 30%, deflected 17% of inbound tickets, and reduced hallucination-flagged answers to under 3%.
At IQVIA, I developed Django APIs for 900K+ monthly prior-authorization requests and integrated Claude-based document extraction that cut manual review by 38%. I also tuned high-volume endpoints from 2.1 seconds to about 600ms and built Kafka-backed claims enrichment pipelines validating 5M+ records per run.
I bring 5+ years building Python and TypeScript services across healthcare, financial services, and payments, with hands-on ownership of AWS, Kubernetes, Terraform, CI/CD, testing, and production support.
