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Mademoiselle Bautista

@mademoisellebautista

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Administrative and Executive Virtual Assistant with BDO Unibank Inc. experience and a 95% customer satisfaction rate.

Philippines

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What I'm looking for

I'm ready to provide remote support to small businesses, organizations, and e-commerce business owners by streamlining administrative workflows, maintaining organized business records, and supporting efficient day-to-day operations.

At BDO Unibank Inc., I assisted 50–80 clients daily with banking transactions, account inquiries, and service concerns while maintaining a 95% customer satisfaction rate. I also processed transactions and maintained records using internal banking systems and digital documentation.

At British United Automobiles Inc. (Autohub Group), I managed customer service appointments, follow-ups, and profiles in the internal CRM system. At Yakult Philippines Incorporated, I supported sales operations by preparing reports and maintaining records for a team of approximately 20 sales agents.

Experience

Work history, roles, and key accomplishments

Client Service Associate

BDO Unibank Inc.

Nov 2018 - Sep 2024 (5 years 10 months)

Assisted 50–80 clients daily with banking transactions and account inquiries, maintaining a 95% customer satisfaction rate. Recognized with multiple awards for customer service and insurance referrals.

Customer Service Banking Operations Excel Outlook Google Workspace Internal Banking Software Digital Documentation Insurance Referrals Customer Relationship Management

CRM Assistant

British United Automobiles Inc. (Autohub Group)

Jun 2017 - Aug 2018 (1 year 2 months)

Managed daily customer relationship activities, assisting 20–30 clients with service appointments and post-purchase concerns. Maintained accurate customer profiles and service records using internal CRM and Microsoft tools.

Customer Relationship Management CRM Systems Excel Outlook Customer Engagement Appointment Scheduling Data Entry Communication Skills

Secretary

Yakult Philippines Incorporated

Apr 2014 - Jun 2017 (3 years 2 months)

Provided administrative and clerical support to a supervisor managing approximately 20 sales agents. Encoded daily sales records, prepared reports, and handled inquiries from agents and customers.

Administrative Support Data Entry Sales Reporting Excel Microsoft Word Email Communication Phone Handling Records Management