Wht I am looking for within an company is growth within the company along with with an positive work environment.
Laraja Charley
@larajacharley
Dynamic and results-driven professional within the customer service industry.
United StatesWhat I'm looking for
Possessing extensive experience in managing diverse teams and implementing strategic initiatives to streamline processes and enhance service delivery. Adept at fostering a customer-centric culture while maximizing operational efficiency and revenue growth. Skilled communicator with a passion for cultivating strong client relationships and resolving complex issues. Seeking to leverage expertise in senior customer service management to drive success in a forward-thinking organization.
Experience
Keyholder Manager
kendo brands
Apr 2021 - Aug 2022 (1 year 4 months)
I joined Kendo Brands to provide supervision and guidance to team members, ensuring smooth store operations. I also played an integral role in the recruitment and onboarding process for new employees aswell as , executed directives from the Store Manager with precision and efficiency.
During my time as being an Freelance Makeup Artistry Consultant I Collaborated with diverse clients to discern their unique makeup requirements for various media, including photography, videography, bridal events, and theatrical productions. I Maintained a client roster, typically servicing 8-10 clients daily from Monday to Saturday, equating to 48-60 clients weekly and 192-240 clients monthly.
I joined MAC Cosmetics to achieved monthly revenue ranging from $10,000 to $20,000 through effective sales strategies. In result I was ranked among the top 5 best sellers at the store location, demonstrating consistent sales performance.
I joined Bluemercury to provide personalized consultations to clients, assessing their skin types and identifying their individual needs and preferences. I cross-promoted beauty products to enhance sales and meet revenue targets. Thus , successfully generating weekly revenue of approximately $12,000 through effective sales strategies and exceptional customer service.
I joined Sephora to provide detailed information to customers regarding pricing and available special offers. I also delivered informative product knowledge sessions to empower clients with valuable information for their beauty routines. Thus allowing me to be recognized as Employee of the Month for three consecutive months.
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