Maddison Gjuka-Moore

At Funko, LLC, I support customer service operations, customer accounts, and claims management while responding to order-status, return, and delivery inquiries.

I maintain accurate customer and order documentation in Microsoft NAV, Smartsheet, and SharePoint. I also track customer and delivery data, support internal reporting, and work with fulfillment, logistics, and internal partners to resolve issues.

Previously at Funko, I processed returns and non-saleable merchandise, reconciled return data, inspected products for discrepancies and defects, and supported inventory accuracy and delivery tracking.

At ReNu Medical, Inc., I used SAP for inventory management and product allocation, tested medical supplies for functionality and reliability, verified order accuracy, and ensured timely dispatch.