MPMaddalena Polito
@maddalenapolito
International business project manager driving events, hospitality growth and operational excellence.
SpainWhat I'm looking for
I am an experienced International Business Project Manager with a proven track record delivering large-scale openings, events and operational improvements across hospitality, retail and tourism.
I have led the launch of 50+ restaurants, established two outlet shopping villages in China and helped roll out 500+ boutiques for The Bicester Village Collection, demonstrating strong project delivery and expansion capabilities.
My background includes end-to-end event management for 200+ events worldwide, VIP guest relations, cross-departmental budget control and team leadership in multicultural environments, most recently supporting clients for Lloyds Register and leading sales/after-sales teams at Apple.
I bring expertise in project management, operations optimisation, client relationship building and international business development, and I seek to apply this transferable skill set to customer-centric roles in events, hospitality and tourism.
Experience
Work history, roles, and key accomplishments
LRManaged client requests, boat and shipping surveyors, and accounts across France, Spain and Portugal, ensuring timely resolution and compliance with technical standards.
APLed sales and after-sales teams for Spain, UK, France and Italy, improving service quality through training, scheduling and process improvements that enhanced customer satisfaction.
VIP Guest Relations Consultant
Sheraton Hotel & Spa
Feb 2018 - Jun 2020 (2 years 4 months)
Served as primary contact for VIP guests and directed MICE activities, delivering personalised experiences and managing high-profile events including a state visit and major regional tourism event.
Senior Operations Manager
Pop Events
Aug 2014 - Feb 2018 (3 years 6 months)
Managed end-to-end event delivery and client accounts, overseeing logistics, financial controls and IT implementations that improved operational efficiency and client satisfaction.
Expansions Consultant
Radio Mexico Restaurant
Jan 2014 - Aug 2014 (7 months)
Set up systems and procedures for a restaurant opening in Melbourne, leading recruitment, training, marketing and launch event coordination to ensure a successful opening.
Group Senior Projects Manager
The Bicester Village Collection
Aug 2005 - Jan 2014 (8 years 5 months)
Led expansion projects across European and Chinese outlet villages, launching 500+ boutiques and supporting establishment of two outlet villages in China to drive international growth.
Education
Degrees, certifications, and relevant coursework
UMUniversity of Melbourne
Certificate III & IV, Fitness & Nutrition
2014 - 2014
Completed Fitness & Nutrition Certificate III & IV focusing on fitness instruction and nutritional guidance.
USUniversity of Strathclyde
Bachelor of Arts (Hons), International Business Administration Management
1998 - 2001
Completed a BA (Hons) in International Business Administration Management with studies focused on international business and management principles.
Tech stack
Software and tools used professionally
Availability
Location
SpainAuthorized to work in
Social media
Job categories
Skills
Interested in hiring Maddalena?
You can contact Maddalena and 90k+ other talented remote workers on Himalayas.
Message MaddalenaFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
