Open to opportunities

Ma Da

@mada

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Passionate about technology and helping others.

India

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What I'm looking for

I am looking for a role that allows me to leverage my customer support skills while fostering a collaborative and innovative work environment.

I am a dedicated Operations Associate with a strong background in customer support, currently working at Intouch CX. My experience spans from addressing customer concerns to analyzing trends and collaborating with cross-functional teams to enhance service delivery. I pride myself on my ability to troubleshoot effectively and ensure a positive customer experience.

With a B.Tech in Computer Science and Engineering, I have developed a solid foundation in technical support fundamentals, which I further honed through my role in customer operations. I am committed to professionalism and maintaining a strong work ethic, always striving to deliver top-notch work in every task I undertake.

Experience

Work history, roles, and key accomplishments

Operations Associate

Intouch CX

Nov 2023 - Mar 2025 (1 year 4 months)

As an Operations Associate in Customer Support, I addressed customer concerns by identifying and resolving root cause issues. I analyzed trends and collaborated with cross-functional teams to ensure a positive customer experience while managing conflicts with professionalism and efficiency.

Customer Support Problem Solving Analytical Skills Communication Skills Team Collaboration