Ma Da
@mada
Passionate about technology and helping others.
What I'm looking for
I am a dedicated Operations Associate with a strong background in customer support, currently working at Intouch CX. My experience spans from addressing customer concerns to analyzing trends and collaborating with cross-functional teams to enhance service delivery. I pride myself on my ability to troubleshoot effectively and ensure a positive customer experience.
With a B.Tech in Computer Science and Engineering, I have developed a solid foundation in technical support fundamentals, which I further honed through my role in customer operations. I am committed to professionalism and maintaining a strong work ethic, always striving to deliver top-notch work in every task I undertake.
Experience
Work history, roles, and key accomplishments
Operations Associate
Intouch CX
Nov 2023 - Mar 2025 (1 year 4 months)
As an Operations Associate in Customer Support, I addressed customer concerns by identifying and resolving root cause issues. I analyzed trends and collaborated with cross-functional teams to ensure a positive customer experience while managing conflicts with professionalism and efficiency.
Education
Degrees, certifications, and relevant coursework
DRK Institute of Science and Technology
Bachelor of Technology, Computer Science and Engineering
2018 - 2022
Grade: 7 CGPA
Earned a Bachelor of Technology in Computer Science and Engineering with a CGPA of 7.
Sri Chaitanaya Junior College
Intermediate, MPC
2016 - 2018
Grade: 80 percent
Pursued Intermediate education with a focus on Mathematics, Physics, and Chemistry, achieving 80 percent.
Sri Chaitanaya Institutions
Secondary School Certificate, General Education
2015 - 2016
Grade: 9.7 CGPA
Completed Secondary School Certificate with a CGPA of 9.7, focusing on foundational education.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
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