Ma DaMD
Open to opportunities

Ma Da

@mada

Passionate about technology and helping others.

India

What I'm looking for

I am looking for a role that allows me to leverage my customer support skills while fostering a collaborative and innovative work environment.

I am a dedicated Operations Associate with a strong background in customer support, currently working at Intouch CX. My experience spans from addressing customer concerns to analyzing trends and collaborating with cross-functional teams to enhance service delivery. I pride myself on my ability to troubleshoot effectively and ensure a positive customer experience.

With a B.Tech in Computer Science and Engineering, I have developed a solid foundation in technical support fundamentals, which I further honed through my role in customer operations. I am committed to professionalism and maintaining a strong work ethic, always striving to deliver top-notch work in every task I undertake.

Experience

Work history, roles, and key accomplishments

IC

Operations Associate

Intouch CX

Nov 2023 - Mar 2025 (1 year 4 months)

As an Operations Associate in Customer Support, I addressed customer concerns by identifying and resolving root cause issues. I analyzed trends and collaborated with cross-functional teams to ensure a positive customer experience while managing conflicts with professionalism and efficiency.

Education

Degrees, certifications, and relevant coursework

DT

DRK Institute of Science and Technology

Bachelor of Technology, Computer Science and Engineering

2018 - 2022

Grade: 7 CGPA

Earned a Bachelor of Technology in Computer Science and Engineering with a CGPA of 7.

SC

Sri Chaitanaya Junior College

Intermediate, MPC

2016 - 2018

Grade: 80 percent

Pursued Intermediate education with a focus on Mathematics, Physics, and Chemistry, achieving 80 percent.

SI

Sri Chaitanaya Institutions

Secondary School Certificate, General Education

2015 - 2016

Grade: 9.7 CGPA

Completed Secondary School Certificate with a CGPA of 9.7, focusing on foundational education.

Tech stack

Software and tools used professionally

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Ma Da - Operations Associate - Intouch CX | Himalayas