At RAMJEAN Car Rentals, I managed customer inquiries through email and Meta, consistently responding in under 15 minutes. I tracked vehicle dispatch across five regional hubs and maintained a record of zero dispatch errors by double-checking bookings and reservations.
I prepared rental contracts and customer agreements, handled sensitive customer information, and kept operational records, schedules, and reports in Google Workspace. I also improved rental scheduling by introducing a two-hour buffer between rentals and adding a per-hour late return fee to the contract.
Through the Legal VA Training Program, I practiced legal client intake with Clio and Filevine. I recorded client information, flagged high-priority tasks for attorney attention, and scheduled appointments and tasks.
In my Facebook Online Selling Business, I sourced products, promoted them on Facebook, and handled buyer communication through the sale. I also completed a HubSpot mock fleet-operations project, creating an SOP and drafting customer email templates.
