Open to opportunities

Michelle Jane Lumawig

@michellejanelumawig

Message

Detail-oriented administrative professional with 10+ years of experience.

Philippines

Message

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for growth.

I am a detail-oriented and reliable administrative professional with over 10 years of diverse experience in operations management, Amazon e-commerce support, customer service, and remote virtual assistance. My proven ability to handle high-volume tasks with accuracy and efficiency has been a cornerstone of my career. I possess a strong background in product research, account health monitoring, inventory control, and executive support, making me a valuable asset in any administrative role.

In my most recent position as an Administrative Manager at Amazon, I managed day-to-day email communications and task delegation while overseeing prep center operations. I ensured accurate inventory control and tracked orders across three marketplaces (US, Canada, Mexico). My previous roles, including Product Researcher and Online ESL Teacher, have further honed my skills in customer service and product evaluation, allowing me to deliver high satisfaction ratings and effective solutions.

Experience

Work history, roles, and key accomplishments

Administrative Manager

Amazon

Sep 2022 - May 2025 (2 years 8 months)

Managed day-to-day email communications and task delegation. Oversaw prep center operations, ensuring accurate inventory control. Tracked orders from supplier to fulfillment center across three marketplaces (US, Canada, Mexico).

Email Communication Task Delegation Account Health Monitoring

Product Researcher

Amazon

Dec 2021 - Aug 2022 (8 months)

Conducted detailed product research using tools like Keepa, Jungle Scout, and RevSeller. Evaluated product profitability, demand, and competition for private label and wholesale opportunities.

Rev Seller Product Research Keepa Market Analysis

Receptionist / Secretary

SMS International Co.

Sep 2016 - Sep 2018 (2 years)

Managed clerical staff schedules and coordinated daily office procedures. Provided administrative support to management and front-desk assistance.

Clerical Staff Management Office Management Administrative Support Scheduling

Support Specialist

VXI Global Holdings B.V.

Aug 2015 - Aug 2016 (1 year)

Handled customer inquiries regarding communication, scheduling, and international money transfer services. Maintained high levels of accuracy and compliance.

Customer Service Inquiries Handling Communication Compliance

Customer Sales Assistant

Robinsons Bank

Oct 2013 - Jun 2015 (1 year 8 months)

Assisted clients with bank transactions and account-related inquiries. Delivered excellent front-line customer service.

Customer Service Front Line Support Client Services

Education

Degrees, certifications, and relevant coursework

Lyceum of the Philippines University - Manila

Bachelor of Science, Tourism

Studied the principles and practices of tourism, gaining knowledge in hospitality management, travel operations, and destination marketing. Developed skills in customer service and administrative support relevant to the tourism industry.

Valenzuela Christian School

High School Diploma, General Studies

Grade: Honors

Completed secondary education with a focus on core academic subjects. Graduated with honors, demonstrating strong academic performance and dedication.