Open to opportunities

Cindy Makena

@cindymakena

Message

Proactive virtual assistant with expertise in administrative support.

Kenya

Message

What I'm looking for

I am looking for a role that values efficiency and offers opportunities for professional growth.

I am a proactive and dependable Virtual Assistant with over three years of experience in administrative support, project coordination, and customer service. My ability to manage multiple client schedules and prioritize tasks has allowed me to streamline workflows effectively, enhancing overall efficiency. I pride myself on my strong organizational skills and my commitment to maintaining a high satisfaction rate, achieving a 95% customer satisfaction score in my previous roles.

My educational background includes a Diploma in Civil Engineering, which has equipped me with structured problem-solving abilities that I apply to my virtual support roles. I have successfully coordinated projects under tight deadlines and have developed a keen ability to resolve customer inquiries promptly. My experience includes managing client schedules, handling customer support tickets, and optimizing workflow management processes to improve project accuracy and client retention.

Experience

Work history, roles, and key accomplishments

Virtual Assistant

BrightPath Solutions

Sep 2024 - Present (9 months)

Managed multiple client schedules and calendars, ensuring timely communication and achieving a 95% satisfaction rate. Prioritized tasks and coordinated projects for diverse clients, streamlining workflows to meet deadlines efficiently.

Data Entry Document Management Workflow Optimization Customer Service

Administrative Support Specialist

NextGen Tech Support

Apr 2024 - Present (1 year 2 months)

Coordinated schedules and travel arrangements for a team of 10, reducing conflicts by 30% through effective prioritization. Streamlined data entry and document management processes, improving project record accuracy.

Administrative Support Scheduling Data Entry Document Management Customer Support

Customer Support Assistant

Peak Performance Consulting

Jan 2024 - Present (1 year 5 months)

Managed client inquiries via live chat and email, resolving over 50 issues weekly with a 20% improvement in service quality. Coordinated project tasks and facilitated team communication, ensuring timely milestone delivery.

Customer Service Project Coordination Organizational Skills Time Management

Education

Degrees, certifications, and relevant coursework

Alison School

Diploma, Virtual Assistant

Gained expertise in administrative support, scheduling, and customer service through a comprehensive online course. Developed strong organizational, problem-solving, and project coordination skills, complementing virtual assistant responsibilities.

Thika Technical Collage

Diploma, Civil Engineering

Developed strong organizational, problem-solving, and project coordination skills, complementing virtual assistant responsibilities. Leveraged a Diploma in Civil Engineering to bring structured problem-solving and organizational skills to virtual support roles.