I am looking for a job where I can use my communication, problem-solving, and interpersonal skills to provide excellent customer service. I want to work in an environment where customer satisfaction is a priority, teamwork is encouraged, and there are opportunities to learn and grow professionally.
MS
Looking for a job
Mabel Smith-Mensah
@mabelsmith-mensah
Customer service representative and sales specialist who qualified leads for AIG insurance products and supported customers at Avery Scott.
GhanaWhat I'm looking for
At American International Group (USA), I made outbound calls to introduce insurance and financial service products, presented coverage options, and qualified leads based on eligibility, financial goals, and coverage needs.
At Maykay Enterprise, I helped customers choose fragrances suited to their preferences and budgets. At Avery Scott, I assisted with orders, payments, bookings, and service requests, and followed up with customers to support issue resolution and satisfaction targets.
Experience
Work history, roles, and key accomplishments
Made high-volume outbound cold calls to introduce insurance and financial service products, tailoring conversations to prospect needs. Collected client information and qualified leads based on eligibility and coverage needs.
ME
Sales Representative
Maykay Enterprise
Jul 2023 - Jan 2025 (1 year 6 months)
Welcomed customers and provided personalized assistance in a fragrance store, promoting and selling perfumes and related products. Identified customer preferences and explained product features to recommend suitable items.
AS
Customer Service Executive
Avery Scott
Jun 2021 - May 2023 (1 year 11 months)
Assisted customers with orders, account inquiries, payments, and service requests, and conducted outbound calls for updates and follow-ups. Built strong customer relationships and achieved service targets.
Education
Degrees, certifications, and relevant coursework
University of Professional Studies Accra
Bachelor of Science, Accounting and Finance
Pursued a Bachelor of Science in Accounting and Finance, completing studies in 2019.
DT
Dakins Foreign Customer Service Training
Certificate, Customer Service
Completed customer service training focused on foreign client interactions.
Tech stack
Software and tools used professionally
Availability
Looking for a job
Location
GhanaAuthorized to work in
Salary expectations
30k+ USD
Job categories
Interested in hiring Mabel?
You can contact Mabel and 90k+ other talented remote workers on Himalayas.
Message MabelGet matched with your dream remote job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
