Open to opportunities

manaha mohapi

@manahamohapi

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Dynamic marketing professional with a passion for brand growth.

Lesotho

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What I'm looking for

I am looking for a role that fosters creativity and offers opportunities for growth in a collaborative environment.

I am a dynamic and dedicated marketing professional with a Bachelor of Commerce in Marketing and currently pursuing my Master of Business Administration (MBA) with a focus on leadership. My robust background in marketing strategy development, digital marketing, customer service, and operational support has equipped me with a comprehensive skill set to excel in fast-paced environments. I am passionate about driving brand growth and enhancing customer experiences.

Throughout my career, I have developed and implemented comprehensive marketing campaigns across various platforms, monitored social media metrics, and created engaging content. My experience includes roles at Vodacom Lesotho as an Mpesa Operations Assistant, where I provided customer service support and conducted training sessions, and at Naledi Funeral Planners as a Marketing Officer, where I managed marketing campaigns and conducted market research. I am committed to continuous learning and aspire to contribute my skills and enthusiasm to a forward-thinking organization dedicated to making a meaningful impact.

Experience

Work history, roles, and key accomplishments

Mpesa Operations Assistant

Vodacom Lesotho

Jan 2020 - Present (5 years 6 months)

Provided customer service support by handling queries and resolving issues related to Mpesa services. Conducted training sessions for call center staff on Mpesa products and services.

Customer Service Mpesa Services SIM Card Registration Training Service Delivery Record keeping Sim Card Registration

Marketing Officer

Naledi Funeral Planners

Sep 2018 - Present (6 years 10 months)

Developed and implemented comprehensive marketing campaigns across digital, print, and social media platforms. Created engaging content for various marketing channels, including websites, blogs, and social media.

Marketing Campaigns Social Media Management Content Creation Market Research Event Coordination Media Relations Budget Management

Personal Assistant to Managing Director

Technologies for Economic Development

Jun 2018 - Present (7 years 1 month)

Managed the Director's schedule, including setting up appointments and organizing meetings. Handled incoming and outgoing communications, including phone calls and emails, on behalf of the Director.

Scheduling Communication Report Writing Meeting Coordination Research Confidentiality Administrative Support

Education

Degrees, certifications, and relevant coursework

University of Botswana

Master of Business Administration, Business Administration

Currently pursuing a Master of Business Administration (MBA) with an expected completion in August 2024, focusing on leadership. This program enhances strategic thinking and management skills.

National University of Lesotho

Bachelor of Commerce, Marketing

Completed a Bachelor of Commerce in Marketing in 2018, gaining a strong foundation in marketing strategy, digital marketing, and market research. Developed expertise in content creation and social media management.