Molefe Abram Rampa
@molefeabramrampa
Customer-focused financial services professional driving client outcomes.
LesothoWhat I'm looking for
I am a motivated financial services professional with hands-on experience in customer-facing roles across banking, remittance and energy sectors. I deliver tailored financial solutions, guide customers through loan processes, and promote financial inclusion.
I have held teller and advisory roles where I consistently ensured transactional accuracy, balanced cash drawers, and maintained compliance with security and regulatory policies. I also supported sales teams as a leader, setting and achieving targets and producing promotional materials.
My background includes community outreach and brand promotion, training new staff, and producing regular customer activity reports that informed operational decisions. I communicate fluently in English and Sesotho and am proficient with Microsoft Word, Excel, and PowerPoint.
I seek roles where I can apply my customer relationship management, risk-compliance awareness, and sales strategy skills to drive efficiency and growth while continuing to develop professionally in team-first, innovation-oriented environments.
Experience
Work history, roles, and key accomplishments
Customer Product Advisor
Letshego Financial Services
Jun 2025 - Present (4 months)
Provided tailored financial solutions and conducted needs analyses to improve client financial literacy and access to credit while ensuring compliance and accurate customer records.
Teller
Mukuru Bureau De Change Lesotho
Oct 2024 - Jun 2025 (8 months)
Processed customer transactions accurately, monitored and reported suspicious activity, resolved complaints, and maintained transaction records to enhance customer satisfaction and security.
Booth Teller
Mukuru Bureau De Change Lesotho
Oct 2021 - Sep 2024 (2 years 11 months)
Handled booth transactions accurately, resolved discrepancies, ensured compliance with policies, and produced weekly and monthly customer activity reports to support operations.
Sales Team Leader
Mahlaseli Energy Lesotho
May 2024 - Jun 2024 (1 month)
Led sales team to meet company targets, developed monthly sales goals, and produced advertising materials to support vendor sales in a fast-paced environment.
Sales & Customer Consultant
Mahlaseli Energy Lesotho
Sep 2021 - Mar 2022 (6 months)
Applied consultative sales techniques to meet customer needs, trained new staff on procedures, and provided tailored product recommendations to improve customer satisfaction.
Brand Ambassador
Econet Telecom Lesotho
Mar 2021 - Sep 2021 (6 months)
Promoted brand awareness through events and outreach, educated customers on product benefits, and delivered customer service to drive loyalty and referrals.
Education
Degrees, certifications, and relevant coursework
USUniversity of the Free State
Higher Certificate, Operations and Logistics Management
2024 - 2024
Completed a Higher Certificate in Operations and Logistics Management in 2024.
Lesotho College of Education
Diploma in Education, Education
2020 - 2020
Completed a Diploma in Education in 2020.
Maqasane High School
LGCSE, Secondary Education
2015 - 2015
Completed LGCSE secondary education in 2015.
Tech stack
Software and tools used professionally
Availability
Location
LesothoAuthorized to work in
Job categories
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