Joyce Ramorara
@joyceramorara
Communications and media professional with expertise in digital marketing.
LesothoWhat I'm looking for
I am a dedicated communications and media professional with a strong background in customer service and digital marketing. My experience includes working as a Customer Service and Dispatch representative at Wise Guys Movers LLC, where I effectively managed client inquiries and maintained accurate records using CRM platforms. My role involved acting as a liaison between clients and drivers, ensuring smooth communication and timely deliveries.
As a Brand Ambassador for Limkokwing University, I promoted the institution through various campus events and provided guidance to new students. My educational background includes a Bachelor of Arts in Broadcasting and Journalism, which has equipped me with strong verbal and written communication skills, creativity, and the ability to adapt to various situations. I am passionate about leveraging my skills in media and communication to create impactful narratives and enhance customer engagement.
Experience
Work history, roles, and key accomplishments
Customer Service and Dispatch
Wise Guys Movers LLC
Jan 2022 - Present (3 years 6 months)
Provided assistance to clients with inquiries, concerns, and complaints via calls, email, and chat through the CRM platform. Documented all client interactions and maintained accurate records in the CRM system.
Ambassador
Limkokwing University
May 2022 - May 2024 (2 years)
Represented the institution as a Brand Ambassador, actively participating in campus events and orientation programs. Provided guidance and support to new students, contributing to increased prospective applications.
Cashier
Meatworld Edenvale
Jun 2018 - Jul 2020 (2 years 1 month)
Delivered exceptional customer service while processing sales transactions and managing cash, credit, and debit card payments. Addressed customer inquiries and efficiently resolved complaints to ensure customer satisfaction.
Education
Degrees, certifications, and relevant coursework
LTLimkokwing University of Creative Technology
Bachelor of Arts (BA), Broadcasting and Journalism
Activities and societies: Brand Ambassador, Campus events and orientation programs, Guidance and support to new students, Promotion of the institution, increasing prospective applications
Completed a Bachelor of Arts in Broadcasting and Journalism. Gained expertise in various aspects of media and communication.
Boitumelong Secondary School
National Senior Certificate (NSC), General Studies
Obtained the National Senior Certificate, completing secondary education.
Tech stack
Software and tools used professionally
Availability
Location
LesothoAuthorized to work in
Job categories
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