Mabai Obele-Chu
@mabaiobele-chu
I streamline customer operations, resolve escalations, and improve client retention.
NigeriaWhat I'm looking for
I've managed end-to-end customer operations, order fulfilment, and service delivery at MABYUMMIES Nigeria Limited, maintaining a 95%+ client retention rate.
I handle high-volume customer communication across phone, email, WhatsApp, and social media, resolving queries, refund requests, and complex escalations. I've also overhauled order-processing and fulfilment workflows to reduce delivery delays and improve response times.
I bring a customer-focused approach to personalized recommendations, accurate operational records, and service standards that encourage repeat orders and positive feedback.
Experience
Work history, roles, and key accomplishments
Operation/Customer Service Advisor
Mabyummies Nigeria Limited
Oct 2021 - Jul 2026 (4 years 9 months)
Managed end-to-end customer operations, order fulfillment, and client service delivery, scaling daily transactions and maintaining a 95%+ client retention rate. Handled inbound multi-channel customer communications and resolved queries, refund requests, and escalations.
Education
Degrees, certifications, and relevant coursework
University of Calabar
Bachelor of Science, Social Work
2016 - 2019
Bachelor of Science in Social Work from the University of Calabar, Nigeria, from November 2016 to June 2019.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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