Confidence Erikefe
@confidenceerikefe
I resolve customer issues across phone, email, and chat while improving satisfaction and retention.
NigeriaWhat I'm looking for
I've provided freelance customer support for clients across various industries, resolving issues by phone, email, and chat while maintaining a 95% satisfaction rate.
I manage an average of 50 customer interactions per day, meet response-time targets, and tailor solutions to each client's needs.
I've trained and onboarded new clients to support systems, helping boost client retention by 15%. I also analyze support trends and propose process improvements.
I bring communication, active listening, empathy, persuasion, self-control, dependability, and attention to detail to every customer interaction.
Experience
Work history, roles, and key accomplishments
Freelance Customer Support Specialist
Freelance
Jan 2024 - Jun 2026 (2 years 5 months)
Provided top-notch support to clients across various industries, resolving issues via phone, email, and chat with a 95% satisfaction rate. Managed a high volume of customer interactions, meeting and exceeding response time targets.
Education
Degrees, certifications, and relevant coursework
Kenule Beeson Saro-wiwa Polytechnic
National Diploma, Public Administration
2022 - 2024
Pursued a National Diploma in Public Administration, gaining knowledge in administrative processes and public sector operations.
Blissville High School
High School Diploma, General Studies
2016 - 2022
Completed high school education, earning a diploma and developing foundational skills in communication and teamwork.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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