Rebecca Janvier

I’m a warm, detail-oriented licensed life & health insurance broker with 5+ years supporting clients across healthcare, insurance, and technology. I bring a client-first approach grounded in benefits explanation, problem-solving, and consistent follow-through.

As a Licensed Health Insurance Broker for Highmark (Remote), I advise clients on life insurance and mortgage protection options tailored to their financial needs. I educate customers on Highmark insurance products and benefits, manage client relationships through follow-ups and policy reviews, and maintain compliance with state insurance regulations and company standards.

I’m experienced working in fast-paced, remote environments where communication and accuracy matter. I utilize CRM systems to document client interactions and policy updates, and I previously collaborated with teams using Salesforce CRM and Slack to resolve issues quickly while keeping customer satisfaction high.

Before insurance, I built hands-on healthcare and customer support experience as a Certified Nurse’s Assistant and as a call center/customer support representative. I’m bilingual in Haitian Creole and English, and I’m proud of my ability to de-escalate concerns with empathy—whether I’m supporting patients and families or guiding customers through policy changes.