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Lynnsey User

@lynnseyuser

Learning program operations professional at the Department of Veterans Affairs who redesigned onboarding and cut administrative time by approximately 20%.

United States

Message

At the Department of Veterans Affairs, I manage employee development programs and technology rollouts, and facilitate onboarding for an organization of 3,800+ employees. I redesigned onboarding materials, workflows, and documentation, reducing administrative onboarding time by approximately 20%.

Previously, I coordinated learning programs at the Department of Veterans Affairs and improved scheduling, facilitator coordination, and standard communications to reduce training delivery delays by 30%. At Charleston County School District, I supported instructional improvement and increased adoption of instructional practices and educational technology by 20% through professional development.

Experience

Work history, roles, and key accomplishments

Current

Education Specialist, Employee Experience

Current

Department of Veterans Affairs

May 2026 - Present (6 months)

Manage employee development programs and technology rollouts, coordinating schedules, communications, and launch activities. Facilitate biweekly onboarding for 3,800+ employees and redesigned materials to reduce administrative time by 20%.

Program Management Onboarding Facilitation Vendor coordination Process Improvement AI Assisted Workflows Excel SharePoint Microsoft Teams

Program Analyst, Patient Experience

Department of Veterans Affairs

Dec 2024 - May 2026 (1 year 5 months)

Coordinated learning programs for 3,800+ associates, managing training schedules, facilitator coordination, and communications. Reduced training delivery delays by 30% and built Excel dashboards to track attendance and engagement.

Program Coordination Training Excel Data Analysis Process Improvement Documentation Stakeholder Management

Educator & Instructional Coach

Charleston County School District

Jul 2022 - Jul 2024 (2 years)

Planned and coordinated professional learning and instructional improvement initiatives with school leaders and educators. Increased adoption of instructional practices and educational technology by 20% through professional development sessions.

Professional Development Instructional Coaching Edtech Curriculum Development Facilitation Mentorship

Educator & Professional Development Facilitator

Rockwood School District

Jul 2017 - Jul 2022 (5 years)

Coordinated and facilitated school-year and summer professional development initiatives while maintaining full-time teaching responsibilities. Supported adoption of instructional strategies and educational technology through workshops and implementation support.

Professional Development Facilitation Curriculum Implementation Edtech Collaboration