Lyndsey Briggs

Provide personalized life insurance solutions by assessing clients’ financial goals and educating them on coverage options. Maintain ethical sales practices through transparent needs analysis and long-term-focused recommendations.

Led day-to-day office operations during tax season, ensuring high-quality client service and adherence to company standards. Managed scheduling and staffing while supporting onboarding and training of new associates to streamline coverage and productivity.

Investigated and adjudicated fraudulent charge claims for Bank of America by evaluating customer and merchant documentation for claim validity. Handled sensitive financial data with compliance-focused attention to detail to ensure accurate documentation standards.

Managed end-to-end recruiting onboarding operations, including Dayforce activation for new hires and processing employment status changes. Produced and reconciled weekly enrollment and payroll data reports and audited recruiting files to resolve discrepancies and maintain data integrity.

Conducted up to 10 candidate interviews per day and completed required hiring documentation digitally and in person. Administered background checks and maintained compliance documentation while coordinating interview schedules and new-hire rosters across departments.

Sourced and screened high-volume candidate pipelines using Indeed and ZipRecruiter, conducting phone screens and skills assessments across multiple departments. Coordinated concurrent candidate communications and interview scheduling to support a positive candidate experience and strong offer acceptance.

Investigated and resolved customer fraud claims in Bank of America systems by analyzing documentation and applying compliance standards to determine appropriate resolutions. Met daily performance targets through efficient research, multitasking, and accurate documentation.

Provided exceptional customer service in a high-traffic retail environment by guiding customers to products aligned with their needs. Supported store operations with data entry and created Excel spreadsheets to assist management.

Held a Health Insurance License, licensed in Tennessee and Arkansas from May 2026 to May 2028.

Held a Life Insurance License, licensed in Tennessee and Arkansas from May 2026 to May 2028.

Earned a High School Diploma from David Crockett High School in May 2017.