lydia User

Managed calendars, scheduled appointments, tracked projects, conducted research, and provided personal assistance to clients.

Responded to customer inquiries via WhatsApp, email, social media, and live chat. Focused on customer resolution, retention, and upselling.

Arranged travel plans, booked flights, hotels, and transportation, and organized itineraries for clients.

Troubleshot and set up equipment with customers, handled billing inquiries, made inbound/outbound calls, and educated customers on system knowledge.

Sold and upsold health supplement products, educated customers about product knowledge and membership benefits, and handled inbound/outbound calls.

Assisted subscribers, set up accounts, typed/chatted with subscribers, and handled inbound and outbound calls.

Provided customer service, assisted customers in fitting rooms and on the sales floor, performed stocking, cashier, and administrative duties, and informed customers of promotions.

Worked door to door educating and creating awareness about the fundraising program and raised funds for kids in Africa.

Managed office tasks including database management, phone calls, cash handling, filing, scheduling appointments, and greeting visitors.

Conducted sales presentations, generated new business accounts through cold calling, and updated customers on product improvements.

Styled clients' hair, braided, installed wigs and hair extensions, and handled cashier duties including database entry and cash management.

Completed a Digital Marketing and Content Creation certification from She Leads Africa in May 2026.

Completed an AI in Digital Marketing certification from Webiit Technologies from May to June 2026.

Completed a Virtual Assistant certification from ALX Academy from August to October 2024.

Completed high school education at Our Lady of Nigeria Secondary School from 2011 to 2017.