Lydia Cheptoo
@lydiacheptoo
Experienced Virtual Executive Assistant and Customer Success Specialist.
What I'm looking for
I am Lydia Cheptoo, a dedicated Virtual Executive Assistant and Customer Success Specialist with over 4 years of experience supporting executives and teams. My expertise lies in ensuring seamless operations and enhancing customer engagement through effective administrative support and operational clarity. I have a proven track record of improving efficiency and driving results in fast-paced environments.
In my recent role as an Executive Assistant to the CEO at Preeminent Technology, I successfully managed the CEO's calendar and inbox, which improved response management efficiency by 30%. I also created content and managed online bookings to boost brand visibility. My freelance work has allowed me to build strong relationships with clients, leading to referrals and repeat business. I am passionate about leveraging my skills to help organizations thrive.
Experience
Work history, roles, and key accomplishments
Freelance Virtual Assistant
Fiverr & Client Referrals
Nov 2021 - Present (3 years 8 months)
Supported clients via email and live chat, ensuring smooth communication and follow-ups. Supported C-level executive remotely across global time zones, improving response time by 30%.
Executive Assistant to CEO
Preeminent Technology
Jun 2023 - Dec 2023 (6 months)
Managed CEO's calendar, inbox, and internal priorities, improving response efficiency by 30%. Coordinated cross-functional communication using Slack, 3cx, and Google Workspace tools.
Inside Sales Executive
Acetek Software
Apr 2021 - Oct 2021 (6 months)
Promoted SAP Business One to SMEs through cold outreach, demos, and follow-ups. Managed leads, tracked prospect interactions, and maintained pipelines using SAP Business One CRM.
Customer Service Executive
Apollo Agriculture
Jan 2020 - Mar 2021 (1 year 2 months)
Handled customer queries and delivered support across phone and chat channels. Maintained accurate Salesforce CRM data and ensured timely ticket resolution.
Education
Degrees, certifications, and relevant coursework
Kenyatta University
Bachelor of Arts, English & Literature
Studied English and Literature, gaining strong analytical and communication skills. Developed a deep understanding of various literary forms and critical thinking.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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