Lydia CheptooLC
Open to opportunities

Lydia Cheptoo

@lydiacheptoo

Experienced Virtual Executive Assistant and Customer Success Specialist.

Kenya
Message

What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in customer success and operations.

I am Lydia Cheptoo, a dedicated Virtual Executive Assistant and Customer Success Specialist with over 4 years of experience supporting executives and teams. My expertise lies in ensuring seamless operations and enhancing customer engagement through effective administrative support and operational clarity. I have a proven track record of improving efficiency and driving results in fast-paced environments.

In my recent role as an Executive Assistant to the CEO at Preeminent Technology, I successfully managed the CEO's calendar and inbox, which improved response management efficiency by 30%. I also created content and managed online bookings to boost brand visibility. My freelance work has allowed me to build strong relationships with clients, leading to referrals and repeat business. I am passionate about leveraging my skills to help organizations thrive.

Experience

Work history, roles, and key accomplishments

AS

Inside Sales Executive

Acetek Software

Apr 2021 - Oct 2021 (6 months)

Promoted SAP Business One to SMEs through cold outreach, demos, and follow-ups. Managed leads, tracked prospect interactions, and maintained pipelines using SAP Business One CRM.

Education

Degrees, certifications, and relevant coursework

Kenyatta University logoKU

Kenyatta University

Bachelor of Arts, English & Literature

Studied English and Literature, gaining strong analytical and communication skills. Developed a deep understanding of various literary forms and critical thinking.

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