Open to opportunities

Lydia Cheptoo

@lydiacheptoo

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Experienced Virtual Executive Assistant and Customer Success Specialist.

Kenya

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What I'm looking for

I am looking for a role that values collaboration, offers growth opportunities, and allows me to leverage my skills in customer success and operations.

I am Lydia Cheptoo, a dedicated Virtual Executive Assistant and Customer Success Specialist with over 4 years of experience supporting executives and teams. My expertise lies in ensuring seamless operations and enhancing customer engagement through effective administrative support and operational clarity. I have a proven track record of improving efficiency and driving results in fast-paced environments.

In my recent role as an Executive Assistant to the CEO at Preeminent Technology, I successfully managed the CEO's calendar and inbox, which improved response management efficiency by 30%. I also created content and managed online bookings to boost brand visibility. My freelance work has allowed me to build strong relationships with clients, leading to referrals and repeat business. I am passionate about leveraging my skills to help organizations thrive.

Experience

Work history, roles, and key accomplishments

Current

Freelance Virtual Assistant

Current

Fiverr & Client Referrals

Nov 2021 - Present (4 years 7 months)

Supported clients via email and live chat, ensuring smooth communication and follow-ups. Supported C-level executive remotely across global time zones, improving response time by 30%.

Email Support Live Chat Support Remote Assistance Client Relationship Management Research

Executive Assistant to CEO

Preeminent Technology

Jun 2023 - Dec 2023 (6 months)

Managed CEO's calendar, inbox, and internal priorities, improving response efficiency by 30%. Coordinated cross-functional communication using Slack, 3cx, and Google Workspace tools.

Calendar Management Inbox Management Slack Google Workspace Cross Functional Communication

Inside Sales Executive

Acetek Software

Apr 2021 - Oct 2021 (6 months)

Promoted SAP Business One to SMEs through cold outreach, demos, and follow-ups. Managed leads, tracked prospect interactions, and maintained pipelines using SAP Business One CRM.

Cold Outreach Lead Management CRM Sales Strategy

Customer Service Executive

Apollo Agriculture

Jan 2020 - Mar 2021 (1 year 2 months)

Handled customer queries and delivered support across phone and chat channels. Maintained accurate Salesforce CRM data and ensured timely ticket resolution.

Customer Support Salesforce CRM Ticket Resolution Outbound Sales Customer Retention

Education

Degrees, certifications, and relevant coursework

Kenyatta University

Bachelor of Arts, English & Literature

Studied English and Literature, gaining strong analytical and communication skills. Developed a deep understanding of various literary forms and critical thinking.