Luz Solis
@luzsolis
Bilingual patient services professional with Epic, HIPAA, and CPT expertise.
United StatesWhat I'm looking for
I’m a bilingual (English/Spanish) customer service professional with 7+ years supporting patients and customers through phone inquiries and in-person service. In my current role as a Patient Representative, I obtain patient information (including insurance), apply extensive EPIC and HIPAA knowledge, and order labs and imaging using CPT codes.
Previously, I supported operational work that strengthened my reliability and attention to detail, from delivering trays and sanitizing stations as a Dietary Aide to providing account services as a Teller. I also bring strong front-line customer skills from retail as a Sales Representative & Event Coordinator, including prompt complaint resolution, while continuing my education in the SLPA program.
Experience
Work history, roles, and key accomplishments
Collected patient and insurance information and supported customers by phone in English and Spanish. Used EPIC and HIPAA knowledge to order labs and imaging using CPT codes.
Delivered trays to designated rooms and cleaned and sanitized assigned stations on schedule.
Provided high-quality customer service and organized local events while promptly acknowledging and resolving customer complaints.
Provided account services to customers and handled cash consolidation while preparing daily branch reports.
Education
Degrees, certifications, and relevant coursework
College of DuPage
Associate of Applied Science, Speech-Language Pathology Assistant
2021 - 2023
Completed the Speech-Language Pathology Assistant program, earning an AAS in Speech-Language Pathology (as stated).
Availability
Location
United StatesAuthorized to work in
Job categories
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