Open to opportunities

Marisol Figueroa

@marisolfigueroa

Message

Bilingual Patient Account Representative with strong problem-solving skills.

United States

Message

What I'm looking for

I am looking for a role that values teamwork and offers opportunities for professional growth.

I am a dedicated Patient Account Representative with extensive experience in customer service and medical billing. My bilingual proficiency allows me to effectively communicate with diverse patient populations, ensuring that their needs are met with patience and understanding. I have a proven track record of managing multiple accounts, resolving discrepancies, and providing exceptional support to patients and insurance carriers alike.

Throughout my career, I have honed my skills in navigating complex healthcare systems and utilizing various databases to verify patient information and process payments. My attention to detail and organizational abilities have enabled me to exceed monthly financial goals consistently. I am committed to maintaining compliance with HIPAA regulations while educating patients about their account balances and payment options.

Experience

Work history, roles, and key accomplishments

Patient Account Representative

Cleveland Medical Center

Nov 2020 - Apr 2024 (3 years 5 months)

Managed patient accounts by resolving discrepancies, processing payments, and communicating with patients and insurance carriers. Demonstrated strong problem-solving skills and attention to detail while maintaining HIPAA compliance.

Customer Service Medical Terminology Problem Solving EMR Data Entry Microsoft Excel Payment Processing Insurance Communication

Bilingual Customer Service Professional

Professional Staffing Services/Advent Health

Jul 2020 - Aug 2020 (1 month)

Provided customer service support during the COVID-19 pandemic, assisting consumers with inquiries and referrals. Utilized medical terminology to verify consumer data and ensure accurate information.

Customer Service Medical Terminology Communication Data Problem Solving Referrals

Emergency Registration Specialist

Unity Rochester Regional Health

Nov 2017 - Feb 2020 (2 years 3 months)

Managed patient registration and verification processes, ensuring accurate insurance coverage and eligibility. Provided excellent customer service to patients and families while handling admissions and discharges.

Customer Service Insurance Data Entry Payment Processing Communication Problem Solving

Travel Agent/Customer Service

Rochester International Airport

Jun 2014 - Dec 2016 (2 years 6 months)

Advised clients on travel arrangements, handled bookings, and resolved travel-related issues. Built relationships with vendors to enhance customer service.

Customer Service Travel Conflict Resolution Payment Processing Communication Relationship Management Problem Solving

Unit Secretary/Tech

RGH Hospital

Dec 1985 - Jun 1995 (9 years 6 months)

Supported hospital operations by managing patient admissions, discharges, and medical documentation. Assisted healthcare staff with communication and administrative tasks.

Medical Billing Data Entry Admissions Communication Administrative Support Medical Terminology Team Collaboration

Unit Secretary/Tech

St. Ann's Nursing Home

Dec 1985 - Jun 1995 (9 years 6 months)

Facilitated nursing home operations by managing patient records, admissions, and communications. Provided support to nursing staff and assisted with patient care.

Medical Billing Data Entry Admissions Communication Administrative Support Team Collaboration Medical Terminology

Education

Degrees, certifications, and relevant coursework

Monroe Community College

Associate of Applied Science, Health Science

2006 - 2006

Completed an Associate of Applied Science degree focusing on Health Science, which provided foundational knowledge in medical terminology and healthcare practices.