JJJulianna Jenkins
@juliannajenkins
Dedicated customer service professional with strong healthcare experience.
United StatesWhat I'm looking for
I am a dedicated customer service professional with a strong background in healthcare support and patient relations. My experience as a Patient Account Representative at Premier Orthopedics has equipped me with the skills to perform secretarial duties, schedule appointments, and manage patient billing effectively. I pride myself on my ability to communicate healthcare information clearly and empathetically, ensuring that patients feel valued and understood.
Previously, I worked at Gardens at Ocotillo Senior Living, where I honed my customer service skills by providing direction and information to patients and their families. I excelled in understanding patient needs and responding promptly to their concerns. My role involved scheduling on-site tours and reviewing financial qualifications for new customers, which enhanced my organizational and interpersonal skills.
Throughout my career, I have consistently demonstrated my commitment to delivering exceptional service, whether as a server at Old Chicago or as a Daycare Associate at The Learning Experience. I am passionate about creating positive experiences for clients and am eager to bring my skills to a company that values loyalty and dedication.
Experience
Work history, roles, and key accomplishments
Patient Account Rep / Scheduler
Premier Orthopedics
Aug 2023 - Present (1 year 9 months)
Performed secretarial duties using medical terminology and procedures, scheduling appointments, and billing patients. Managed customer service by answering calls, handling workers' compensation intake, and compiling medical records.
Server / Hostess Cashier
Old Chicago
Jun 2022 - Aug 2023 (1 year 2 months)
Provided fast and reliable service to customers in a restaurant setting. Assisted with register operations as needed. Consistently delivered stellar customer service to enhance guest satisfaction.
Scheduler - Customer Service – Front Desk
Gardens at Ocotillo Senior Living
Jun 2022 - Aug 2023 (1 year 2 months)
Managed front desk operations, including answering phones and providing information to residents and visitors. Handled patient needs with empathy, communicated healthcare information effectively, and promptly addressed concerns. Coordinated on-site tours, reviewed financial qualifications for new customers, and prepared month-end recaps for management.
Daycare Associate / Customer Support
The Learning Experience
Jan 2021 - Jun 2022 (1 year 5 months)
Conducted tours for potential clients, explaining pricing and reduced cost programs. Assisted with daily end-of-day reports for parent pick-up and managed new hire paperwork. Handled phone inquiries, escalated issues, and provided support in the toddler room as required.
Education
Degrees, certifications, and relevant coursework
Triton Regional High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge across various subjects. Developed essential skills for future academic and professional pursuits.
Availability
Location
United StatesAuthorized to work in
Job categories
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