Lusungu Chirwa

Responsible for greeting and registering guests, handling confidential information, and resolving guest inquiries and complaints. Utilized up-selling techniques to promote hotel services and maximize occupancy.

Provided prompt and courteous assistance to customers both over the phone and in person. Handled transactions accurately and operated jetways for aircraft operations.

Assisted passengers through arrival and check-in processes, including support for special needs passengers. Collaborated with ramp service agents to ensure proper assistance.

Managed service requests related to water leaks, conducted inspections, and assisted customers with leak repair programs. Collaborated with the sustainability team on outreach projects.

Responsible for planting, pruning, and harvesting cannabis plants while following the daily care schedule as directed by the Cultivation Lead.

Oversaw daily transactions, trained new hires, and maintained customer relationships while ensuring compliance with company standards.

Registered and licensed tobacco growers, assisted with queries, and maintained effective relationships while managing data and report writing.

Monitored the tobacco industry, prepared analytical reports, and coordinated initiatives related to child labor and environmental efforts.

Grade: 3.0

Activities and societies: Environmental Club