At World Food Programme (WFP), I handled 40–60 beneficiary inquiries daily and accurately logged every interaction in digital systems. I also interviewed 1000+ beneficiaries to assess their needs.
At TNM Call Center, I handled more than 50 daily telecom inquiries and achieved 95%+ customer satisfaction and 90%+ first-call resolution. I maintained accurate CRM documentation and followed verification procedures when escalating technical issues.
At IWPR, I administered 500+ questionnaires using Google Forms and ensured data completeness and confidentiality. At JAP Sewing Machines, I assessed customer needs and provided after-sales support, earning the Sales Performance Award in 2021.
I work with Google Workspace, MS Office, and CRM systems, and I’m a quick learner of Zendesk, Intercom, and HubSpot. I’m available immediately for remote work and US EST or EU shifts, with my own laptop, smartphone, reliable Wi-Fi, and a quiet home office.
