AUAlinane User
@alinaneuser
Ambitious sales and ticketing agent with strong customer service skills.
MalawiWhat I'm looking for
I am an ambitious and hardworking professional with a Diploma in International Travel and Tourism, specializing in Sales and Ticketing, and an Advanced Diploma in Business Administration. My educational background has equipped me with essential skills in sales, customer service, and effective communication, which I have honed through various roles in the industry.
In my most recent position as a Sales and Ticketing Agent at Handling Company, I provided clients with tailored travel information, managed sales transactions, and ensured a smooth ticketing process. My previous experience as a Receptionist and Night Auditor at Simama Hotel further developed my customer service and organizational skills, allowing me to excel in fast-paced environments.
I am proficient in various computer applications, including Microsoft Office and Google Docs, and possess strong marketing and negotiation skills. I thrive under pressure and am committed to continuous learning and professional growth.
Experience
Work history, roles, and key accomplishments
Sales and Ticketing Agent
Lilongwe Handling Company
Apr 2019 - Mar 2023 (3 years 11 months)
Provided travel information to clients based on their budget, preferred airlines, and other travel-related issues. Managed sales recording of all transactions, handled filing, issued tickets and quotations, and processed transactions.
Receptionist | Night Auditor
Simama Hotel
Apr 2016 - Aug 2016 (4 months)
Worked as a Receptionist, performing Night Audit duties including allocating rooms to walk-in guests, and managing check-ins and check-outs. Handled cash transactions from walk-in guests and processed changes.
Administrator
African Logistics and Fleet Management
Jun 2012 - Jul 2013 (1 year 1 month)
Managed filing, stationery, and purchasing, and monitored the client database. Provided support to the technical team, contributing to the company's market establishment.
Sales Assistant
Nutrition and Lifestyle Centre
Feb 2011 - May 2011 (3 months)
Provided and promoted nutrition and health products to clients. Planned and organized health cooking sessions, and performed sales duties and record keeping.
Education
Degrees, certifications, and relevant coursework
University of Lilongwe
Bachelor of Business Administration, Business Administration
Currently pursuing a Bachelor of Business Administration at the University of Lilongwe. This program is enhancing my understanding of advanced business principles and management strategies.
Centre for Research and Training
Advanced Diploma in Business Administration, Business Administration
Grade: Credit
Obtained an Advanced Diploma with Credit, focusing on fundamental aspects of business administration, communication skills, and information technology. Gained proficiency in management and sales management skills.
Malawi Institute of Tourism
Diploma in International Travel and Tourism, International Travel and Tourism
Obtained a Diploma with a pass, focusing on fundamental aspects of travel and tourism. This program provided comprehensive training in the industry.
Msokhamanja Private School
MSCE Certificate, General Studies
Completed the MSCE Certificate program. This foundational education provided essential academic skills.
Tech stack
Software and tools used professionally
Availability
Location
MalawiAuthorized to work in
Job categories
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