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@chimwemwelaitchani
Detail-oriented Administration Assistant with extensive customer service experience.
I am a highly organized and detail-oriented Administration Assistant with a proven track record in customer service and administrative support. My experience spans various roles where I have successfully managed front office operations, logistics, and procurement, ensuring smooth operational flow and client satisfaction.
Currently, I work with Palladium Group on a USAID-funded project, where I oversee the front office and support project administration. My responsibilities include maintaining organized public areas, managing visitor access, and handling expense claims. I thrive in fast-paced environments and excel at multitasking while maintaining a high level of professionalism.
With a strong background in communication and teamwork, I am committed to fostering positive interactions with clients and staff alike. I am continuously seeking opportunities to enhance my skills and contribute to organizational success.
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Work history, roles, and key accomplishments
Palladium Group International, USAID Funded- Promoting Resul
Oct 2022 - Present (3 years 1 month)
Managed front office, logistics, miscellaneous procurement, and project administration. Maintained clean, organized public areas, monitored visitor access, and answered incoming calls. Updated and reconciled advance tracker and expense claims in a timely manner.
Sunday School Teachers United Movement (STUM)
Jun 2019 - Present (6 years 5 months)
Supported sourcing quotes and purchasing office groceries and stationery, and managed stock. Handled phone inquiries and directed calls to appropriate personnel, enhancing customer service. Assisted with executive calendar management, meeting coordination, and travel arrangements.
Christian Child Development (CCD)
Apr 2018 - Present (7 years 7 months)
Welcomed visitors, provided directions, and maintained a visitor register. Responded to inquiries from visitors and team members, providing accurate information about organizational services. Supported printing, scanning, and copying documents.
Degrees, certifications, and relevant coursework
Diploma, Business Management
Currently pursuing a Diploma in Business Management. This program focuses on foundational business principles, including administration, finance, and marketing, to prepare for management roles.
Certificate, Business Management
Completed a Certificate in Business Management. The curriculum covered essential business concepts and administrative skills, providing a solid foundation in business operations.
Certificate, Front Office Management
Obtained a Certificate in Front Office Management. This course provided comprehensive skills in managing reception services, client interactions, and general office administration.
Certificate, Accounting
Completed a Certificate in Accounting. The program focused on fundamental accounting principles, financial record-keeping, and basic financial statement analysis.
Certificate, HIV/AIDS Legal and Policy Requirement Course
Undertook a Certificate in HIV/AIDS Legal and Policy Requirement Course. This training covered legal and policy frameworks related to HIV/AIDS, emphasizing compliance and ethical considerations.
Malawi School Certificate of Education (MSCE), General Education
Awarded the Malawi School Certificate of Education (MSCE). This certificate signifies completion of secondary education, covering a broad range of academic subjects.
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