Open to opportunities

amon kaliwo

@amonkaliwo

Message

Results-driven sales and data specialist focused on customer outcomes.

Malawi

Message

What I'm looking for

I am seeking client-facing roles that leverage sales, CRM, and data skills—where I can drive customer satisfaction, recover revenue, and support field-based agricultural or M&E programs while growing into leadership responsibilities.

I am a results-driven professional with experience in sales, call center operations, KYC data entry, and debt collection, combined with a B.Sc. in Agricultural Extension. I have delivered measurable outcomes—boosting sweet potato yields through farmer training and increasing adoption rates in household energy projects—while consistently resolving customer issues and recovering overdue accounts.

I bring strong technical proficiency in Microsoft Office, CRM platforms (Single Screen, Connex, Three60, Calabrio), and data analysis using Excel and SPSS. I communicate effectively, lead teams collaboratively, and apply analytic problem-solving to improve operations, customer satisfaction, and financial recovery.

Experience

Work history, roles, and key accomplishments

Current

Call Center Executive

Current

ISON Experience

Jun 2024 - Present (1 year 3 months)

Assisted Airtel customers via call center helpline, verified and corrected SIM e-registration data, and managed overdue Standard Bank accounts to negotiate repayment plans and recover outstanding debts.

Customer Service Debt Collection Communication Negotiation Microsoft Excel Account Management

Sales Agent

Synthesis Agriculture

Feb 2024 - May 2024 (3 months)

Promoted and sold agricultural products and services, conducted farmer training and demonstrations on irrigation and sustainable practices, and supported farm management adoption.

Sales Farmer Training Agronomy Irrigation Consultancy Relationship Building Microsoft Office