Lulu Wonosuteja
@luluwonosuteja
Service and Operation Manager with 15+ years bridging global manufacturers and local customers.
IndonesiaWhat I'm looking for
I’m a highly organized Service and Operation Manager with 15+ years of experience in international coordination and high-quality documentation. I’ve managed complex service operations while keeping strict standards for accuracy, clarity, and structured execution. I’m fluent in Bahasa Indonesian and English, and I use my strength in evaluating complex technical information to drive reliable outcomes.
In recent roles, I’ve expanded into AI evaluation and high-precision audio work. As an AI Trainer (Freelance/Contract), I segment and label long-form conversational audio, perform detailed transcription exactly as heard, and deliver final validation covering segmentation, speaker identification, accent recognition, speaking style classification, background noise handling, and overlapping audio. Whether coordinating warranty and technical issues with manufacturers from Germany, Italy, Switzerland, and Turkey or leading a cross-functional team of 18+, my approach is consistent: careful quality assurance, clear communication, and dependable delivery in remote or high-pressure environments.
Experience
Work history, roles, and key accomplishments
AI Trainer
Freelance
Sep 2024 - Present (1 year 9 months)
Trained and evaluated Indonesian ASR/LLM outputs by segmenting long-form audio, transcribing with speaker/noise tags, and performing final QA review for accuracy and overlap handling. Translated and localized content and rated model responses to help improve text and audio quality.
Service and Operation Manager
PT. Nutek Kawan Mas
Mar 2022 - Present (4 years 3 months)
Oversee service operations and technical documentation, coordinating with international manufacturers to resolve warranty and machine issues. Lead and mentor a team of 18 to optimize service delivery, manage escalations, and ensure clear structured feedback and coordination.
Sales Assistant
PT. Agansa Primatama
Aug 2006 - Mar 2022 (15 years 7 months)
Managed end-to-end sales documentation and international correspondence for textile machinery, including creating high-quality localized quotations from supplier specifications. Coordinated cross-border logistics and shipments to meet tight deadlines.
Marketing Support
PT. Panin Life Tbk.
Sep 2004 - Jul 2006 (1 year 10 months)
Provided administrative support and prepared detailed performance reports for Bancassurance activities, prioritizing accuracy and clarity. Supported documentation and reporting to ensure high-quality deliverables.
Education
Degrees, certifications, and relevant coursework
Maranatha Christian University
Bachelor’s Degree in English Literature, English Literature
2000 - 2004
Earned a Bachelor’s Degree in English Literature at Maranatha Christian University from 2000 to 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Job categories
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