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Arif Sumarsono

@arifsumarsono

Sales support professional at PT Iki Karunia Indonesia who contributed to an AI chatbot knowledge base for survey communications.

Indonesia

Message

At PT Iki Karunia Indonesia (InfinID Group), I verified borrower and property information, coordinated surveys, and contributed to an AI chatbot knowledge base for survey communications.

At PT ASABA (Aneka Sakti Bakti), I managed B2B sales activities for retail and wholesale customers, processed orders, and prepared sales reports. I also ran Junar Footwear’s e-commerce operations and supported around 20 resellers.

As a Freelance Transcriber, I transcribe Indonesian and Sundanese conversations and review existing transcripts for accuracy. My background also includes telesales operations, customer service, and credit administration in financial services and retail.

Experience

Work history, roles, and key accomplishments

Current

Freelance Transcriber

Current

Freelance

Jul 2026 - Present (3 months)

Transcribed Indonesian and Sundanese audio conversations into accurate text for technology companies and AI training platforms. Evaluated and corrected existing transcripts to ensure accuracy and alignment with the source audio.

Audio Transcription Indonesian Sundanese Accuracy Time Management

Sales Support

PT Iki Karunia Indonesia (InfinID Group)

Jan 2025 - Feb 2026 (1 year 1 month)

Verified borrower profiles, property documents, and survey locations to ensure data accuracy. Handled borrower communication and coordinated between borrowers and field surveyors across different city areas.

Data Verification Client Communication Scheduling Coordination Survey Management AI Chatbot Development Knowledge Base Creation

Sales Executive

PT ASABA (Aneka Sakti Bakti)

Apr 2024 - Dec 2024 (8 months)

Managed B2B sales activities for retail and wholesale customers through visits, follow-ups, and customer support to achieve sales targets. Maintained relationships with existing customers and identified new business opportunities.

B2B Sales Customer Retention Prospecting Mapping Sales Reporting Order Processing Coordination

Online Business Owner

Junar Footwear

Mar 2022 - Apr 2024 (2 years 1 month)

Managed end-to-end e-commerce sales operations across multiple marketplaces, including product listing, pricing, and promotions. Processed daily orders and handled customer inquiries and logistics.

Ecommerce Marketplace Management Product Listing Pricing Promotion Order Processing Customer Service Logistics Reseller Management

Telesales Team Lead (KTA - DBS)

PT Kurnia Abadi Sarana

Sep 2018 - Dec 2021 (3 years 3 months)

Coordinated daily telesales operations for KTA products while ensuring SOP compliance and smooth application processing. Monitored call recordings, scripts, and team performance to maintain service quality.

Telesales Team Leadership SOP Compliance Document Verification Quality monitoring Performance Monitoring Sales Pipeline Management

Credit Administration Officer (KUR - BRI)

PT Karyaputra Suryagemilang

Aug 2017 - Aug 2018 (1 year)

Managed credit administration processes for KUR to ensure document completeness, accuracy, and compliance with internal procedures. Handled credit agreement signing and coordinated with insurance partners.

Credit Administration Document Management Compliance Loan Disbursement Insurance Coordination

Customer Service Officer

Kaitex

Feb 2015 - Jul 2017 (2 years 5 months)

Managed order administration and coordinated distribution processes to support smooth operations. Coordinated with warehouse teams to ensure stock availability and timely order delivery.

Order Administration Distribution Coordination Warehouse Coordination Stock Monitoring Reporting