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egi rahadianER
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egi rahadian

@egirahadian

Business Operations Specialist across banking and e-commerce; coordinated a new office setup in four months.

Indonesia
Message

At Bank Syariah Indonesia, I coordinated daily business operations and supported branch readiness during the merger of three state-owned Islamic banks. I also coordinated a new office setup project completed in four months.

Across SGS Indonesia, Shopee International Indonesia, and freelance AI data operations projects, I supported training logistics, customer and platform inquiries, and multilingual AI evaluation and annotation. My work includes documentation, quality assurance, and coordination with cross-functional teams.

Experience

Work history, roles, and key accomplishments

Shopee International Indonesia logoSI

Customer Service Analyst

Shopee International Indonesia

Jan 2021 - Dec 2022 (1 year 11 months)

Handled high-tier customer and platform technical inquiries via email and live chat, troubleshooting system bugs, maintaining service standards, and exceeding SLA targets. Performed data verification, case documentation, and coordinated with logistics, finance, and seller support teams.

Bank Rakyat Indonesia logoBI

Customer Service

Bank Rakyat Indonesia

Jan 2016 - Dec 2017 (1 year 11 months)

Delivered frontline banking services while maintaining documentation accuracy, processed customer transactions following operational procedures and compliance standards, and supported daily branch administration and customer service operations.

Education

Degrees, certifications, and relevant coursework

OC

Oxford Home Study Centre

Remote Data Entry, Data Entry

Completed certification in Remote Data Entry in 2025.

DS

Digital Skola

Data Entry Specialist, Data Entry

Completed certification as a Data Entry Specialist in 2025.

MT

Multitasking Training

Facility Management & Continuous Improvement, Facility Management

Completed training in Facility Management & Continuous Improvement in January 2025.

MT

Multitasking Training

Microsoft Excel Mastery, Microsoft Excel

Completed training in Microsoft Excel Mastery in February 2025.

KE

Kelas.Work

Basic Human Resources, Human Resources

Completed certification in Basic Human Resources in 2022.

Pakuan University logoPU

Pakuan University

Bachelor's Degree, Biology

Bachelor's degree in Biology from Pakuan University, Bogor, completed in 2015.

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