lukmon ibrahim
@lukmonibrahim
I build trusted customer relationships and resolve banking service issues efficiently.
NigeriaWhat I'm looking for
I've supported customers at First Bank of Nigeria Ltd. for more than 10 years across teller operations, customer service, and customer enrollment.
As a Bank Teller, I process deposits, withdrawals, local transfers, cheques, international money transfers, fixed deposits, and Treasury Bills while maintaining controls, documentation, and timely service. I work with Western Union, MoneyGram, and Ria transactions and safeguard customer funds through accurate processing.
In customer service, I've resolved complaints and enquiries, supported account opening and maintenance, and guided customers through banking products and processes. I focus on root-cause resolution, clear communication, active listening, and productive collaboration with internal teams.
I'm expanding my digital support capabilities in CRM, email management, customer support platforms, lead generation, and remote administrative support. I bring banking knowledge, customer-facing experience, and a willingness to learn new technologies.
Experience
Work history, roles, and key accomplishments
• Processed cash deposits and withdrawals accurately and efficiently in accordance with banking procedures and controls.
• Processed local fund transfers and other customer transactions while maintaining accuracy and timely service delivery.
• Handled inward and outward cheque transactions, ensuring proper verification and processing in line with established procedures.
• Processed internationa
• Handled customer complaints and enquiries professionally, ensuring timely resolution and a positive customer experience.
• Assisted customers with account opening, account information updates, and other banking service requests in line with established procedures.
• Resolved customer issues efficiently by identifying the root cause, providing appropriate solutions, and escalating complex cases
I was also charge of enrolling both new and existing customers on bank verification number in the period overview.
Worked as Administrative Assistant at Sanu-site solutions.
Education
Degrees, certifications, and relevant coursework
University of Lagos
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Salary expectations
Job categories
Skills
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