Luke Woodford

Worked autonomously on remote FIFO rosters, managing logistics, scheduling, and coordination. Maintained strict compliance with safety, environmental, and data protocols, and solved technical and logistical problems independently.

Founded and ran a private practice in personal development and behavioural change, delivering over 1,000 hours of one-to-one and group sessions. Worked with clients on confidence, relationships, and career decisions, building trust and uncovering underlying needs.

Managed high-volume, customer-facing environments, handling complaints and emotional situations in real time. Trained and supported staff to deliver consistent service under pressure, and developed strong instincts for reading people quickly.

Sold $2k vocational training packages to tradespeople via cold calls, averaging 100 dials per day and closing 3-6 enrolments weekly against a KPI of 5. Managed a pipeline of 50+ prospects and generated $52k in monthly revenue, later progressing to team leader.

Trained staff and ensured compliance with guidelines and quality assurance. Recorded and checked census data for accuracy, and contacted Aboriginal communities, adapting language and addressing communication barriers.

Intensive program in modern remote sales frameworks: Advanced Discovery, Value Articulation, and Consultative Closing.

Training in active listening, emotional intelligence, and client-centered conversations.

Training in influential communication, behavioural psychology, and rapport building.