Luke Richmond

Responsible for repairing software and hardware issues on laptops, desktops, and iPhones, ensuring each unit is repaired to its fullest capability. Communicated repair options, provided upgrade recommendations, and educated clients on their devices.

Greet and assist customers with professionalism, efficiently scheduling appointments for device troubleshooting and repairs. Accurately diagnose device issues, clearly communicate available repair options, and provide on-the-spot solutions whenever possible to ensure quick, reliable service.

Played a key role in organizing, promoting, and leading Esports events across major cities in Louisiana, delivering unforgettable experiences for participants. Managed event logistics, from equipment setup to online streaming and commentary, creating an engaging, inclusive atmosphere for all attendees.

Performed comprehensive onsite and remote troubleshooting and repairs for a wide range of computer systems, peripherals, and other electronic devices. Delivered personalized, customer-focused technical support by actively listening to client concerns, diagnosing problems accurately, and providing clear, easy-to-understand explanations and solutions.

Completed high school education, gaining foundational knowledge and skills. Focused on general studies and prepared for further academic or professional pursuits.