Lukas Haryanto
@lukasharyanto
I deliver reliable application support, enterprise deployments, and ERP/CRM workflow improvements.
IndonesiaWhat I'm looking for
At Inspire Tech, I progressed from frontline troubleshooting to Senior Application Support Engineer, leading enterprise deployments, incident resolution, QA testing, and tailored EasiShare solutions. I also used Squirro’s ChatGPT engine to improve content search and streamlined support documentation and repetitive workflows with AI tools.
Previously at Duta Harapan Dunia, I supported ERP and Salesforce transformation across publishing and distribution, managing data for 250,000+ contacts and coordinating production of 250,000 quarterly devotionals with a 20-member cross-functional team. Across 23+ years in support, infrastructure, and operations, I’ve focused on reliable systems, practical automation, and clearer delivery.
Experience
Work history, roles, and key accomplishments
Senior Application Support Engineer
Inspire Tech
Sep 2022 - Feb 2026 (3 years 5 months)
Advanced from frontline troubleshooting to leading enterprise deployments and incident resolution, ensuring high availability and reliability. Directed cross-team product support and incident response, reducing downtime through root cause analysis and proactive monitoring.
Senior Project Coordinator
Duta Harapan Dunia
Jan 2008 - Aug 2022 (14 years 7 months)
Orchestrated ERP-driven transformation across publishing and distribution workflows, integrating CRM/ERP platforms to manage 250,000+ contacts and streamline supply chain operations. Directed enterprise data management, cleansing 150,000+ records to improve reporting reliability and scalability.
Help Desk Support
ODB Indonesia
Jan 2003 - Dec 2007 (4 years 11 months)
Provided global technical assistance and incident resolution.
Data Processing Supervisor
Kreasi Prima Industry
Jan 2003 - Dec 2007 (4 years 11 months)
Managed billing data and supported IT operations.
System Administrator
Wuerth Indonesia
Jan 2003 - Dec 2007 (4 years 11 months)
Maintained system security, backups, and infrastructure performance.
IT Infrastructure Support
Naga Pacific
Jan 2003 - Dec 2007 (4 years 11 months)
Supported IT operations and ensured business continuity.
Marketing Account Executive
iGroup Indonesia
Jan 2003 - Dec 2007 (4 years 11 months)
Promoted e-resources and strengthened client partnerships.
Education
Degrees, certifications, and relevant coursework
Udemy
Certificate, Docker
2023 - 2023
Completed the Docker: Beginner to Advanced course in January 2023.
Coursera
Certificate, IT Support
2022 - 2022
Completed the Google IT Support certificate in December 2022.
Remote Skill Academy
Certificate, Virtual Assistance
2022 - 2022
Completed the Virtual Assistance Remote Learning Program in March 2022.
Universitas Bina Nusantara
Bachelor, Computerized Accounting
2000 - 2004
Bachelor of Computerized Accounting degree from Universitas Bina Nusantara, completed in 2004.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Salary expectations
Social media
Job categories
Skills
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