Lukas GersterLG
Open to opportunities

Lukas Gerster

@lukasgerster

Dynamic sales representative with extensive customer service experience.

Germany

What I'm looking for

I seek a dynamic role in a forward-thinking company that values customer engagement and offers opportunities for growth.

As a dedicated sales representative and mobile service partner, I thrive on building strong relationships with customers and providing exceptional service. My experience spans various roles, including operations specialist and customer service at major airports, where I honed my communication skills and ability to manage diverse customer needs.

Throughout my career, I have demonstrated versatility and adaptability, contributing to the growth of companies like Limebike and Jump by Uber in Berlin. My background in logistics and event management has equipped me with the skills to handle complex tasks efficiently, ensuring smooth operations and customer satisfaction.

I am passionate about continuous learning and professional development, having completed various training programs, including a diploma in business and finance. I am eager to leverage my skills and experiences in a challenging new role that values innovation and customer engagement.

Experience

Work history, roles, and key accomplishments

AA
Current

Ticket Sales Staff

Accente AG

Jan 2024 - Present (1 year 4 months)

Responsible for ticket sales, information counter services, and entry control at Messe Frankfurt, ensuring a smooth experience for visitors.

VG

Administrative Assistant

VLS Versicherungslogistik GmbH

May 2017 - Aug 2017 (3 months)

Handled data entry, invoice assessments, and various administrative tasks to support the team.

FB

Passenger Information Services Staff

Flughafen BER Berlin

Dec 2020 - Jan 2022 (1 year 1 month)

Engaged directly with passengers to provide information and assistance, managing terminal operations during disruptions.

FB

Passenger Services Staff

Flughafen BER Berlin

Dec 2020 - Dec 2022 (2 years)

Engaged in direct customer contact to assist passengers, manage queues, and support terminal management at Berlin Airport.

FA

Mobile Terminal Service Staff

Frasec AG

May 2023 - Nov 2023 (6 months)

Provided passenger information and assistance at Frankfurt Airport, managing queues and supporting terminal management during incidents.

FA

Mobile Terminal Service Staff

Frasec AG

May 2023 - Jan 2024 (8 months)

Provided passenger information and support at Frankfurt Airport, assisting travelers in multiple languages and managing queues.

Education

Degrees, certifications, and relevant coursework

KM

Klubschule Migros

Course, Language Studies

2014 - 2014

Participated in a French language course (B1 level), improving language skills for better communication in French.

DI

Digicomp

Course, Information Technology

2014 - 2014

Completed an SAP introduction course, gaining foundational knowledge in SAP software and its applications in business.

LS

London College of International Business Studies

Diploma, Business and Finance

2007 - 2008

Completed a Diploma in Business and Finance, focusing on essential business principles and financial management.

Universität Basel logoUB

Universität Basel

Bachelor, History and Communication Sciences

2002 - 2003

Studied History and Communication Sciences, gaining insights into historical contexts and effective communication strategies.

SA

SAWI

Certificate, Marketing Communication

2002 - 2002

Attended a marketing communication program, enhancing skills in marketing strategies and communication techniques.

IP

Institut Dr. Pfister

Maturität, General Education

1991 - 1999

Achieved Maturität Typus B, which included a comprehensive curriculum with a focus on Latin and general education.

Tech stack

Software and tools used professionally

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