Lukas Gerster
@lukasgerster
Dynamic sales representative with extensive customer service experience.
What I'm looking for
As a dedicated sales representative and mobile service partner, I thrive on building strong relationships with customers and providing exceptional service. My experience spans various roles, including operations specialist and customer service at major airports, where I honed my communication skills and ability to manage diverse customer needs.
Throughout my career, I have demonstrated versatility and adaptability, contributing to the growth of companies like Limebike and Jump by Uber in Berlin. My background in logistics and event management has equipped me with the skills to handle complex tasks efficiently, ensuring smooth operations and customer satisfaction.
I am passionate about continuous learning and professional development, having completed various training programs, including a diploma in business and finance. I am eager to leverage my skills and experiences in a challenging new role that values innovation and customer engagement.
Experience
Work history, roles, and key accomplishments
Ticket Sales Staff
Accente AG
Jan 2024 - Present (1 year 4 months)
Responsible for ticket sales, information counter duties, and entrance control at Messe Frankfurt, ensuring a smooth visitor experience.
Ticket Sales Staff
Accente AG
Jan 2024 - Present (1 year 4 months)
Responsible for ticket sales, information counter services, and entry control at Messe Frankfurt, ensuring a smooth experience for visitors.
Sales Representative
Cowboy Ebikes
Jan 2025 - Present (4 months)
As a Sales Representative and Mobile Service Partner, I engage with customers to promote and sell Cowboy Ebikes, providing exceptional service and support.
Sales Representative
Cowboy E bikes
Jan 2025 - Present (4 months)
As a Sales Representative for Cowboy E bikes, I engage with customers to promote and sell electric bikes, providing exceptional service and product knowledge.
Advertising Assistant
FCB Draft
Jan 2004 - Jan 2005 (1 year)
Supported advertising projects and assisted in client consultations.
Advertising Agency Assistant
FCB Draft
Jan 2004 - Jan 2005 (1 year)
Supported the advertising agency in various tasks, including concept development and administrative duties.
Sales Assistant
Swissmetal AG
Aug 2005 - Oct 2006 (1 year 2 months)
Assisted the sales department with correspondence and order processing.
Project Assistant
Densa AG
Nov 2009 - May 2010 (6 months)
Revised advertising concepts and supported quality system adjustments as part of project management.
Marketing & Sales Assistant
Ecolab AG
Oct 2010 - Dec 2010 (2 months)
Coordinated sales activities and created sales statistics while managing event logistics.
Project Assistant
Circle Development GmbH
Oct 2013 - Dec 2013 (2 months)
Supported the development of a boarding house concept, including customer acquisition and administrative tasks.
Business Development Assistant
Circle Development GmbH
Dec 2013 - Jan 2014 (1 month)
Supported business development initiatives by developing concepts and assisting with client acquisition.
Event Logistics Assistant
Sherpa Events & Logistics
Apr 2016 - Aug 2016 (4 months)
Assisted in event setup and logistics, providing transportation and catering support.
Event Setup Staff
Sherpa Events & Logistics
Apr 2016 - Apr 2017 (1 year)
Assisted in the setup and breakdown of events, providing logistical support and transportation services.
Administrative Assistant
VLS Versicherungslogistik GmbH
May 2017 - Aug 2017 (3 months)
Handled data entry and administrative tasks to support the insurance logistics team.
Administrative Assistant
VLS Versicherungslogistik GmbH
May 2017 - Aug 2017 (3 months)
Handled data entry, invoice assessments, and various administrative tasks to support the team.
Event Staff
PTS Event GmbH
Nov 2017 - Mar 2018 (4 months)
Provided logistical support for various events, ensuring smooth operations and customer satisfaction.
Operations Specialist
Limebike Germany
May 2018 - Oct 2018 (5 months)
Supported the launch of Limebike in Berlin through fleet management and marketing assistance.
Operations Specialist
Limebike Germany
May 2018 - Oct 2018 (5 months)
Contributed to the company's setup in Berlin, focusing on fleet management, repairs, and marketing support.
Operations Specialist
Jump by Uber
Mar 2019 - Mar 2020 (1 year)
Assisted in establishing operations in Berlin, including fleet rebalancing and employee training.
Operations Specialist
Jump by Uber
Apr 2019 - Mar 2020 (11 months)
Assisted in establishing the company in Berlin through fleet rebalancing, repairs, and logistical services.
Courier
eataround.de
May 2020 - Nov 2020 (6 months)
Delivered food orders efficiently, ensuring timely and accurate service to customers.
Passenger Information Services Staff
Flughafen BER Berlin
Dec 2020 - Jan 2022 (1 year 1 month)
Engaged directly with passengers to provide information and assistance, managing terminal operations during disruptions.
Passenger Services Staff
Flughafen BER Berlin
Dec 2020 - Dec 2022 (2 years)
Engaged in direct customer contact to assist passengers, manage queues, and support terminal management at Berlin Airport.
Mobile Terminal Service Staff
Frasec AG
May 2023 - Nov 2023 (6 months)
Provided passenger information and assistance at Frankfurt Airport, managing queues and supporting terminal management during incidents.
Sales Assistant
Swissmetal AG
Oct 2005 - Oct 2006 (1 year)
Assisted the sales management with correspondence, order processing, and business report preparation.
Event Staff
PTS Event GmbH
Nov 2017 - Mar 2018 (4 months)
Supported various events, assisting with setup and logistics to ensure successful execution.
Courier
eataround.de
May 2020 - Dec 2020 (7 months)
Delivered food orders efficiently, ensuring timely service and customer satisfaction.
Mobile Terminal Service Staff
Frasec AG
May 2023 - Jan 2024 (8 months)
Provided passenger information and support at Frankfurt Airport, assisting travelers in multiple languages and managing queues.
Education
Degrees, certifications, and relevant coursework
Klubschule Migros
Course, Language Studies
2014 - 2014
Participated in a French language course (B1 level), improving language skills for better communication in French.
Digicomp
Course, Information Technology
2014 - 2014
Completed an SAP introduction course, gaining foundational knowledge in SAP software and its applications in business.
London College of International Business Studies
Diploma, Business and Finance
2007 - 2008
Completed a Diploma in Business and Finance, focusing on essential business principles and financial management.
Universität Basel
Bachelor, History and Communication Sciences
2002 - 2003
Studied History and Communication Sciences, gaining insights into historical contexts and effective communication strategies.
SAWI
Certificate, Marketing Communication
2002 - 2002
Attended a marketing communication program, enhancing skills in marketing strategies and communication techniques.
Institut Dr. Pfister
Maturität, General Education
1991 - 1999
Achieved Maturität Typus B, which included a comprehensive curriculum with a focus on Latin and general education.
Tech stack
Software and tools used professionally
Availability
Location
Job categories
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