Looking for a job

Luka Oniani

@lukaoniani

Message

I troubleshoot payment incidents and support stable transaction systems.

Georgia

Message

What I'm looking for

I'm looking for a technical support or IT-focused role where I can investigate incidents, troubleshoot system issues, support users or merchants, and continue building my payment systems and IT skills.

I'm currently supporting payment-system stability at Velipayments, where I investigate incidents, troubleshoot transaction issues, manage escalations, and coordinate with internal teams and merchants through resolution.

My background also includes technical management, tender documentation, basic IT support, real estate transactions, and television motion graphics using Adobe After Effects and Cinema 4D.

Experience

Work history, roles, and key accomplishments

Current

Technical Support Engineer

Current

Velipayments

Jan 2026 - Present (8 months)

Worked with a centralized system to manage support requests, incidents, and IT issues. Investigated incidents, analyzed transaction flows, and supported merchants throughout issue resolution.

Incident Management Troubleshooting Payment Systems Root Cause Analysis Escalation Management Communication Skills

Real Estate Agent

FlatRent/New-EraEstate

Jan 2023 - Dec 2025 (2 years 11 months)

Assisted clients in buying, selling, and renting properties. Coordinated property tours, negotiations, and documentation, and managed listings to ensure smooth transactions.

Client Assistance Negotiation Documentation listing management