At Lightspeed Commerce, I progressed from Technical Support Specialist to Level 3 Technical Support Specialist, investigating complex issues across POS, eCommerce, payments, and integrations.
I reproduced defects and analyzed logs, database records, and application behavior to document actionable bug reports. I worked with developers through investigations and fix verification, and used REST APIs, Postman, and browser DevTools to troubleshoot technical issues.
During an on-call incident, I helped trace a node overload to a merchant’s high-volume customer-data import and shared evidence with Engineering. In another disruption, I identified a malformed CSV import as the source of an unavailable admin panel and storefront, then escalated findings so Engineering could restore operations.
I also brought recurring SEO metadata problems on localized product pages to Product and Engineering, and contributed to coordinating and testing a language-specific solution. I supported customers across email, live chat, and phone, primarily in English, and temporarily covered Team Lead responsibilities.
