Ana Lomidze
@analomidze1
I resolve complex web application issues with APIs, SQL, logs, and customer evidence.
GeorgiaWhat I'm looking for
At Nicepage, I resolve 90–110 technical tickets daily across web application configuration, APIs, CMS platforms, DNS, CSS, and JavaScript, while sustaining an 85–90% resolution rate. I investigate issues end to end using DevTools, HAR captures, logs, SQL, Postman, curl, and Jira, and have documented 48 reproducible defects for engineering.
I've also supported global players at SoftIntermob and banking customers at Bank of Georgia, maintaining 90%+ CSAT in high-volume written support. I work fluently across English, German, Russian, and Georgian and thrive in text-first, async remote teams.
Experience
Work history, roles, and key accomplishments
Technical Support Agent - Application Support
Nicepage
Aug 2023 - Aug 2026 (3 years)
Resolved 90-110 technical tickets per day covering web application configuration, CSS, JavaScript, DNS, CMS and customer-environment issues, sustaining an 85-90% resolution rate. Reproduced issues, performed root cause analysis, and documented 48 defects in Jira.
Education
Degrees, certifications, and relevant coursework
Tbilisi State University
Bachelor of Arts, Management and Human Resources
Bachelor of Arts in Management and Human Resources from Tbilisi State University, completed in 2021.
Tech stack
Software and tools used professionally
Availability
Location
GeorgiaAuthorized to work in
Job categories
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