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Mariam Gagelashvili

@mariamgagelashvili

IT Helpdesk Specialist at Bank of Georgia using PL/SQL and Oracle to investigate banking system issues.

At Bank of Georgia, I provide first- and second-line technical support to bank staff. I use PL/SQL queries against Oracle databases to investigate and resolve data-related issues.

In my current Python Django Development work at Startup (Icare), I build dynamic web applications using Django’s MVT architecture, ORM, URL routing, and form handling.

At Georgia’s Innovation and Technology Agency (GITA), I gained experience with Java, Spring Boot, and PostgreSQL, including creating RESTful web services and integrating applications with databases.

My Information Technologies studies at Business and Technology University have given me a foundation in Python, Linux, networking, and database management. I’ve also learned WordPress, HTML, and CSS through courses.

Experience

Work history, roles, and key accomplishments

Current

IT Helpdesk Specialist

Current

Bank of Georgia

Nov 2025 - Present (11 months)

Provide first- and second-line technical support to bank staff, troubleshooting hardware, software, and system issues. Use PL/SQL to write and run queries against Oracle databases for diagnosing and resolving data-related issues.

SQL Pl SQL Oracle Troubleshooting Technical Support Incident Management Service Request Management Database Management

Current

Python Django Development

Current

Icare

Mar 2025 - Present (1 year 7 months)

Proficient in building dynamic web applications using Django, including model-view-template (MVT) architecture, ORM, URL routing, and form handling. Gained practical experience with Git and GitHub for version control, collaboration, and managing project repositories.

Python Django MVT Testing ORM Routing Form Handling Git GitHub Debugging Unit Testing Communication Skills Teamwork

Java Development

Georgia's Innovation and Technology Agency (GITA)

Nov 2024 - Mar 2025 (4 months)

Knowledge of OOP principles, including classes, inheritance, polymorphism, abstraction, interfaces, method overriding, and overloading. Experience with PostgreSQL, including database setup, SQL queries and integrating Java applications with databases.